Hospital Manager - Hunters Animal Hospital

About the role

The Hospital Manager at Hunter's Animal Hospital is responsible for leading a well-established, community-focused hospital that provides comprehensive medical, surgical, preventive, boarding, and grooming services. This role involves supervising staff, managing budgets, and ensuring compliance with regulatory standards.

Responsibilities

• Supervise staff within all hospital support departments
• Achieve and maintain labor goals
• Hire and train office and technical clinic support staff
• Orient and train new clinic staff
• Review work performance, provide feedback, resolve personnel issues, and discuss with the Regional Manager weekly
• Conduct timely performance appraisals
• Document and report accidents; file appropriate reports
• Write policies/procedures relating to all technical aspects of the hospital and present for approval
• Manage schedules for technical and administrative staff, coordinate with the DVM
• Monitor workforce management, handle missed punches and overtime hours daily
• Administer daily operations
• Work with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities
• Manage budgets, purchase equipment and supplies, oversee facility maintenance
• Submit contract veterinarian invoices, local vendor invoices, ensure invoice accuracy, obtain W9s from local vendors
• Assist in resolving issues with pet owners where appropriate
• Review revenue, labor, and employee issues with PetVet leadership on a weekly conference call
• Ensure daily financial information is accurate
• Oversee inventory management and ensure proper documentation and systems are in place
• May establish and oversee billing practices; review and maintain the accuracy of billing and oversee charge capturing
• May be responsible for contracts or negotiations with insurance providers
• Maintain compliance of current licensure and display the same
• Maintain updated licenses for DVMs
• Perform other duties and responsibilities as assigned by the Manager

Qualifications

• Applicants must be 18 years of age or older
• Bachelor’s degree in business, health science, or related field strongly preferred
• Five years of direct office management experience, including at least two years of supervisory experience required
• May consider an equivalent combination of education, certification, training, and/or experience
• Ability to provide customer service in a courteous, prompt, and efficient manner
• Computer proficiency in using Microsoft Office products (Word, Outlook, and Excel)
• Establish and maintain productive and cooperative working relationships
• Active time management and organizational skills to complete work promptly
• Excellent communications skills both orally and in writing
• Flexible with scheduling and able to work some weekends and holidays
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors

Preferred Skills

• Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) preferred
• Strong analytical skills for financial forecasting and marketing plans
• Leadership abilities to manage and direct hospital staff towards a common goal
• Decision-making skills to solve problems and make good decisions
• Effective communication skills, both oral and written
• Resourcefulness and adaptability to take initiative and adapt to changes
• Compliance with important regulations and requirements of the hospital
• Planning and prioritizing to organize work efficiently and establish plans and timetables for achieving goals

Pay Range

$50,000—$60,000 USD