Hospital Manager - Healthy Paws Veterinary Center

About the Role

PetVet Care Centers’ mission is to improve the lives of animals and people by providing exceptional and compassionate care at every stage. The Hospital Manager works daily to develop an efficient and effective hospital support team by fostering an environment of trust, teamwork, and accountability. Partnering with the Veterinarian, the manager drives revenue, manages costs, and creates a hospital culture focused on high‑quality patient care and excellent customer service. Healthy Paws Veterinary Center in Little Elm, TX, is a full‑service pet hospital offering comprehensive medical services for cats and dogs in the surrounding area.

Why Join Us

• Multi‑doctor practice offering a wide range of routine and preventive services
• State‑of‑the‑art veterinary facility
• Lead in a fast‑paced, collaborative environment where your impact on team development, operations, and patient care is visible and valued
• Established in the community since 2003
• Local autonomy with national support, career mobility, and development opportunities
• A collaborative, inclusive environment where wellbeing comes first

Key Responsibilities

• Supervise staff within all hospital support departments; achieve and maintain all labor goals
• Hire and train office and technical clinic support staff; manage new‑hire paperwork
• Orient and train new clinic staff to the hospital and their duties
• Review work performance of direct reports, deliver constructive feedback, resolve personnel issues, and discuss weekly with the Regional Manager
• Conduct timely performance appraisals
• Document and report accidents; file appropriate reports
• Write policies and procedures relating to all technical aspects of the hospital and present for approval
• Manage schedules for technical and administrative staff and coordinate with the DVM
• Monitor workforce management for missed punches and overtime hours daily
• Administer daily operations
• Work with PetVet Care Centers support team to ensure compliance with all administrative responsibilities
• Monitor budgets, purchase equipment and supplies, and oversee facility maintenance
• Submit contract veterinarian invoices and all local vendor invoices, ensure invoice accuracy, and obtain W‑9s from vendors
• Assist in resolving issues with pet owners where appropriate
• Review revenue, labor, and employee issues with PetVet leadership on a weekly conference call and achieve set goals
• Handle all local accounting functions; ensure daily financial information is accurate
• Oversee inventory management and ensure proper documentation and systems are in place
• May establish and oversee billing practices; review and maintain billing accuracy and charge capture
• May be responsible for contracts or negotiations with insurance providers
• Maintain compliance with current licensure and display requirements; keep DVM licenses updated
• Perform other duties and responsibilities as assigned by the Manager

Qualifications

• Bachelor’s degree in business, health science, or a related field strongly preferred
• Minimum five years of direct office management experience, including at least two years of supervisory experience
• Equivalent combinations of education, certification, training, and/or experience may be considered
• Ability to provide courteous, prompt, and efficient customer service
• Proficiency with Microsoft Office (Word, Outlook, Excel) and organization‑specific software
• Establish and maintain productive, cooperative working relationships
• Active time‑management and organizational skills to complete work promptly
• Excellent oral and written communication skills
• Flexibility with scheduling; ability to work some weekends and holidays
• Ability to work around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors
• Tasks may involve extended periods at a keyboard or workstation and/or standing, walking, climbing, balancing, stooping, kneeling, crouching, or crawling
• Periodic moderately physically demanding work, including lifting or carrying animals up to 50 lb
• Other duties and responsibilities as assigned by management

Preferred Skills

• Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) preferred
• Strong analytical skills for rapid financial analysis
• Strategic planning ability for financial forecasting, marketing, and long‑term growth
• Leadership skills to effectively manage and direct hospital staff toward common goals
• Decision‑making skills to solve problems and make essential judgments
• Effective oral and written communication to convey information to staff
• Resourcefulness and adaptability to take initiative and adjust to change
• Understanding of compliance regulations and ability to manage them
• Planning and prioritizing ability to organize work, set priorities, and establish timelines

Benefits

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support—including Calm app access and 24/7 Employee Assistance Program
• Continuing education stipends and career development resources
• Grant Circle – a relief fund for team members facing personal hardship