Hospital Manager - Chuckanut Valley Veterinary Clinic

About the role

The Hospital Manager at Chuckanut Valley Veterinary Clinic plays a crucial role in overseeing the day-to-day operations of the hospital. This position requires a strong background in office management and supervision, with a focus on fostering a culture of care that supports both the pets and the clients served.

Responsibilities

• Supervise the staff within all hospital support departments; achieve and maintain all labor goals.
• Hire and train office and technical clinic support staff; responsible for new hire paperwork.
• Orient and train new clinic staff to the hospital and duties.
• Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discusses with the Regional Manager weekly.
• Conducts timely performance appraisals.
• Documents and reports accidents; files appropriate reports.
• Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
• Manages schedules for technical and administrative staff, coordinates the DVM.
• Maintains compliance of current licensure and the display of the same.
• May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.
• Assists in resolving issues with pet owners where appropriate.
• Reviews revenue, labor, and employee issues with the PetVet leadership on a weekly conference call; achieve goals set in each area.
• Responsible for all local accounting functions; ensure daily financial information is accurate.
• Oversees the management of the inventory and ensures proper documentation and systems are in place.
• Maintains compliance of current licensure and the display of the same.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• Bachelor’s degree in business, health science or related field strongly preferred.
• At a minimum, five years of direct office management experience, including at least two years of supervisory experience is required.
• May consider an equivalent combination of education, certification, training, and/or experience.
• Ability to provide customer service in a courteous, prompt, and efficient manner.
• Computer proficiency in using Microsoft Office products (Word, Outlook, and Excel) and applicable organization-specific software.
• Establish and maintain productive and cooperative working relationships.
• Active time management and organizational skills to complete work promptly.
• Excellent communications skills both orally and in writing.
• Able to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Depending on the functional area of assignment, tasks may involve extended periods at a keyboard or workstation and/or extended periods standing and/or walking.
• May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).

Preferred Skills

• Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) is preferred.
• Strong analytical skills: ability to analyze information quickly and efficiently as it relates to the hospital's finances.
• Strategic planning: ability for financial forecasting, marketing plans, and long-term plans for the growth of the practice.
• Leadership: ability to effectively manage and direct hospital staff towards a common goal.
• Decision-making skills: possess the ability to make good decisions, solve problems, and decide on essential matters.
• Communications: demonstrate the ability to communicate, orally, and in writing, effectively to convey necessary information to hospital staff.
• Resourcefulness and adaptability: the ability to take the initiative and get things done as well as the ability to adapt to changes or new information.
• Compliance: ability to understand and manage important compliance regulations and requirements of the hospital.
• Planning and prioritizing: must be able to organize work efficiently, set priorities, and establish plans and timetables for achieving goals.

What We Offer

• Medical, dental, and vision insurance.
• Paid Parental Leave (birth, adoption, foster).
• 401(k) with discretionary contribution.
• Team Member Pet Discounts.
• Emotional wellbeing support — including Calm app access and 24/7 EAP.
• Career development resources.
• Grant Circle — a relief fund for team members facing personal hardship.
• Local hospital culture backed by national resources.
• Pay Range: $80,169—$85,000 USD.