Hospital Liaison - EMT

About the role

Facilitate a close working relationship between our Client and DocGo
Act as the liaison and the point person to ensure a strong partnership
Work independently and establish strong relationships with patients, clinicians, and staff
Participate in regular team meetings to provide updates to stakeholders
Maintain a clear focus on high quality patient care and service
Address any issues that arise and include DocGo leadership when needed
Problem solve and find solutions for any areas of improvement opportunities
Demonstrate professionalism and integrity in all verbal and written communications, adhering to ethical standards and maintaining confidentiality in accordance with HIPAA regulations and organizational policies
Ensure compliance with regulatory requirements, hospital policies, and industry standards related to patient privacy, communication, and ethical conduct in all interactions with patients and external stakeholders
Stay informed about developments in healthcare trends, patient engagement strategies, and regulatory changes, seeking opportunities for professional development and incorporating new knowledge into daily practice
Assist EMS crews with patient transfers, including safely lifting or repositioning patients onto stretchers or into ambulances.
Lift and transport patient belongings or medical equipment as needed.
Walk or stand for extended periods while navigating hospital campuses and transport areas.

Responsibilities

• Facilitate a close working relationship between our Client and DocGo
• Act as the liaison and the point person to ensure a strong partnership
• Work independently and establish strong relationships with patients, clinicians, and staff
• Participate in regular team meetings to provide updates to stakeholders
• Maintain a clear focus on high quality patient care and service
• Address any issues that arise and include DocGo leadership when needed
• Problem solve and find solutions for any areas of improvement opportunities
• Demonstrate professionalism and integrity in all verbal and written communications, adhering to ethical standards and maintaining confidentiality in accordance with HIPAA regulations and organizational policies
• Ensure compliance with regulatory requirements, hospital policies, and industry standards related to patient privacy, communication, and ethical conduct in all interactions with patients and external stakeholders
• Stay informed about developments in healthcare trends, patient engagement strategies, and regulatory changes, seeking opportunities for professional development and incorporating new knowledge into daily practice
• Assist EMS crews with patient transfers, including safely lifting or repositioning patients onto stretchers or into ambulances.
• Lift and transport patient belongings or medical equipment as needed.
• Walk or stand for extended periods while navigating hospital campuses and transport areas.

Qualifications

• A high school diploma or GED
• Must have 3 years of customer service experience
• Valid NY State EMT certification
• Valid NYS Driver’s license, (minimum of 2 years) with an acceptable driving record
• Experience with MS Office (Outlook, Calendar, Excel, etc.)
• Organizational skills with attention to detail and ability to multitask in a fast-paced environment
• Strong interpersonal skills and the ability to communicate effectively with diverse stakeholders in a professional manner
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability