Hospital Liaison

About Rotech

Rotech Healthcare Inc. is a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. Our mission is to empower patients to manage their health from the comfort of home.

Overview and Responsibilities

Hospital Liaison – Respiratory & DME Services

• Job Summary: Serve as a vital connection between hospital staff and our home care services. Coordinate patient discharges, ensure timely equipment delivery, and educate patients and caregivers.
• Shift: Tuesday - Saturday 9am - 6pm

Essential Job Duties and Responsibilities

• Collaborate with hospital case managers, social workers, nurses, and physicians: to coordinate patient discharges.
• Ensure timely delivery and setup of respiratory and DME equipment: at the point of discharge.
• Education: patients and caregivers on proper equipment use and maintenance.
• Accurate documentation: including referral forms, insurance verification, delivery tickets, and activity logs.
• Support emergency equipment needs and troubleshoot issues: as they arise.
• Quality improvement initiatives: to meet company and JCAHO standards.
• Strong relationships: with hospital personnel and serve as a trusted resource for discharge planning.
• In-service training and CEU programs: as needed.
• Represent the company: at trade shows and professional events.
• Travel to patient homes: for equipment setup and follow-up using a company vehicle.

Why Join Us?

• Impact patient outcomes: by ensuring safe and timely transitions to home care.
• Collaborative healthcare environment: with supportive leadership.
• Training: on specialized respiratory and DME equipment.
• Dynamic role: blending clinical coordination, patient education, and fieldwork.

Qualifications

• Education and Experience: High school diploma or GED equivalent, required. Experience working with medical equipment or in a healthcare setting preferred. At least three years of related work experience.
• Skills and Competencies: Perform basic mathematical calculations accurately, communicate clearly and professionally, interpret and respond to various forms of communication, handle sensitive information with discretion and confidentiality, stay organized, manage time effectively, and solve problems independently, work well both independently and as part of a collaborative team, maintain attention to detail while managing multiple tasks.
• Technical & Equipment Proficiency: Use email and internet for communication and research, navigate Microsoft Outlook, Word, and Excel, operate standard office equipment, safely load, unload, and secure equipment according to company policy, understand and operate home respiratory equipment and supplies, troubleshoot and perform basic mechanical repairs on equipment.

Physical & Environmental Demands

• Lifting and transporting equipment (up to 65 lbs).
• Sitting, standing, walking, talking, and listening throughout the day.
• Close visual work with small print on screens and paperwork.
• Regular contact with patients and equipment, with potential exposure to pathogens.
• Driving a company vehicle for the majority of the workday.

Information Benefits

• Paid Time Off and Holidays:
• Overtime Pay: for non-exempt positions (as applicable).
• Commission for Account Executives:
• Bonus and Incentive Opportunities:
• Fixed and Variable Car Reimbursement: for Area Managers and Account Executives.
• Employee Discount and Recognition Programs:
• Employee Assistance Program (EAP):
• 401(k), HSA, and FSA/Dependent Care FSAs:
• Medical, prescription, dental, and vision coverage:
• Life insurance, disability, accidental death, identity protection, and legal services:
• Meru Health mental health and Mercer SmartConnect Medicare programs:
• Hepatitis B (HEPB) and TB vaccinations:

Application

To apply, submit your resume and cover letter. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, sign into your account. Positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days.