Hospital Liaison

About the role

The Hospital Liaison role involves serving hospital clients as an expert resource and service-oriented partner in the discharge of patients requiring durable medical equipment (DME).

Responsibilities

• Attends daily discharge planning meetings to record patient needs and communicate information to DASCO staff for benefits verification and inventory confirmation.
• Met with patient/family/caregiver to review discharge, equipment needs, and identify any additional needs.
• Delivers equipment to patient's room for home transition, educates on use, care, and maintenance, completes necessary paperwork, and answers questions.
• Maintains knowledge of home medical equipment and DASCO products and services.
• Manages consignment accounts, including inventory, paperwork, and the consignment process, with efficiency and cost reduction in mind.
• Supports various branch operations, including inventory, records-keeping, working reports, cross training, and order-entry, while ensuring compliance with relevant policies and regulations.
• Encourages and grows relationships with hospital partnership team members.

Requirements

• High School diploma or GED equivalent.
• Prior experience in healthcare/medical/insurance/DME customer service role preferred.
• No additional qualifications required.

Qualifications

• Communication proficiency.
• Compliance with relevant laws and regulations.
• Customer service and client focus.
• Empathy.
• Stress management skills.

Skills

• Knowledge of home medical equipment and DASCO products and services.
• Ability to manage consignment accounts efficiently.
• Effective communication and problem-solving skills.
• Ability to maintain HIPAA, The Joint Commission, State Respiratory Care Board, State Board of Pharmacy, and other regulatory compliance.

Benefits

Not specified.

Pay

Commensurate with experience.

Schedule

Full-time position, typically Monday through Friday, 8:00 a.m. to 5:00 p.m., with potential for change based on branch needs.

Supervisory Responsibility

This position has no supervisory role.

Work Environment

This job operates primarily in a hospital setting and also spends some time in a professional office. Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines is required.

Physical Demands

The employee is typically required to sit; walk; frequently stand, occasionally required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Travel

Some travel is required between the branch and hospital location. Overnight travel may be required for continuing education and meetings at the corporate office.