Hospital Leader on Duty

About the role

The Hospital Leader On Duty provides excellent veterinary care to our full-service hospital patients and phenomenal customer care to their owners. The Hospital Leader On Duty represents the mission and values of Petco to all pets and pet parents.

Responsibilities

• Greet clients and patients arriving for appointments and escort them into an exam room, obtain weight and vital signs and record in the electronic medical record.
• Collect thorough patient histories and document the patient visit in the EMRs.
• Assist doctors with appointments, surgery, dentistry, and euthanasia, under supervision from the veterinarian and the credentialed Veterinary Technicians.
• Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian and help maintain the electronic medical record.
• Monitor and answer telephone lines, route calls appropriately, schedule appointments, provide client education, relay test results to doctor and clients, maintain and update client/patient records.
• Help prepare patients for surgical and dental procedures and assist doctor and/or veterinary technician in anesthetizing patients.
• Maintain patients safely under anesthesia while monitoring vital parameters, help monitor patients during recovery and prepare them for hospital discharge or transfer to an overnight care facility.
• Perform in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous fluid therapy.
• Keep patients clean, watered, and fed, safely walk canine patients when necessary for elimination.
• Train new staff members and disseminate knowledge as required.
• Keep hospital environment neat and clean, perform regular cleaning of environment based on necessity and schedule.
• Monitor and answer practice phone, schedule appointments, and route calls appropriately.
• Uphold and enforce all policies of Petco and Vetco Total Care.
• Oversee hospital operations and supervise paraprofessional staff.

Requirements

• Preferred to have at least 1-year previous experience working in a veterinary practice or sufficient experience to ensure excellent performance.
• Must have leadership capabilities.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Work Environment

The majority of job duties are conducted in the Veterinary Hospital. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with clients and their pets.

Benefits

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, see the Petco careers website.