Hospital Leader on Duty

About the role

We're looking for a Hospital Leader On Duty to join our team at Petco. This role is perfect for someone passionate about making a difference in the lives of pets and their owners.

Responsibilities

• Greet clients and patients arriving for appointments and escort them into an exam room
• Obtain weight and vital signs (temperature, pulse, respirations, pain score, body condition score) and record in the electronic medical record
• Collect thorough patient histories and document the patient visit in the EMRs
• Absorb and assist doctors with appointments (routine and emergency), surgery, dentistry, and euthanasia, under supervision from the veterinarian and the credentialed Veterinary Technicians
• Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian and help maintain the electronic medical record
• Maintain and update client/patient records
• Help prepare patients for surgical and dental procedures and assist doctor and/or veterinary technician in anesthetizing patients
• Under supervision of the veterinarian and/or veterinary technician, perform in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous fluid therapy; keep patients clean, watered, and fed (when indicated and directed by doctor)
• Monitor and answer telephone lines, route calls appropriately, schedule appointments, provide client education, relay test results to doctor and clients, maintain and update client/patient records
• Empowered to one task in hospital-Inventory ordering, Scheduling, etc.
• Monitor and assuming the task answering the practice phone and routing calls appropriately
• Schedule appointments, when necessary, from callers or visitors to the practice
• Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation
• Uphold and enforce all policies of Petco and Vetco Total Care
• Oversee operations of Hospital and supervise the paraprofessional staff
• Participate in the training of new staff members and general dissemination of knowledge as required

Requirements

The Hospital Leader On Duty must be able to perform all of the above duties and responsibilities with or without reasonable accommodation. Must have leadership capabilities, excellent written and verbal communication skills, be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations. Must have telephone and computer skills and be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Qualifications

Preferred to have at least 1-year previous experience working in a veterinary practice or sufficient experience to ensure excellent performance at the above-listed skills.

Skills

Excellent communication skills, ability to handle stress, empathy, teamwork, and adaptability.

Benefits

Details on benefits will be provided in the employee handbook upon hire.

Pay

$21.75 - $35.00 Hourly or Salary Range will be reflected above.