Hospital Distribution Technician / 11am Shift

About the role

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. At Vitalant, our Hospital Distribution team plays a critical role in ensuring lifesaving blood products are available when and where patients need them. In this role you will provide responsive service to the hospitals and healthcare facilities we support. As a Hospital Distribution Technician, you’ll work behind the scenes of patient care, processing hospital blood orders, preparing blood products needed for a scheduled procedure, an ongoing patient need or an urgent situation, safely and efficiently. This is a great opportunity for someone who is detail-oriented, dependable and comfortable working in a fast-paced, highly regulated healthcare environment. You do not need to come from a blood banking background to make an impact. We’re looking for individuals who can follow detailed procedures, provide excellent customer service, work accurately under pressure and understand the importance of getting every order right. While you may never meet the patient receiving the blood you handle, the work you do directly supports patient care every day.

Responsibilities

• Receive, process and confirm routine and urgent blood product orders from hospitals and healthcare facilities, providing professional customer service, order updates and timely responses to inquiries.
• Select, verify, prepare, package and distribute blood products while maintaining a high level of accuracy, completing required documentation and ensuring patient safety.
• Monitor, receive, store, rotate and track blood product inventory and supplies, maintaining accurate records and ensuring product availability to meet hospital needs.
• Use computer systems and internal software to process orders, document transactions, manage inventory and maintain compliance with recordkeeping requirements.
• Follow established standard operating procedures, quality standards, safety guidelines and temperature-control requirements within a regulated healthcare environment, while maintaining clean, organized and compliant work areas.
• Collaborate with drivers, couriers, hospital staff and team members to manage changing priorities, support time-sensitive requests and, when applicable, deliver blood products to hospitals using a Vitalant vehicle.

Requirements

• High school diploma or GED.
• Drivers License with good driving record required in all locations except PA.
• Strong customer service and communication skills.
• Ability to accurately enter, review and maintain information using computer systems.
• Ability to work the schedule associated with the position, which may include weekends, holidays, evenings and/or on-call responsibilities depending on location.
• Ability to perform the physical requirements of the position, including handling, moving and preparing blood products and related supplies. (Lift up to 40-50 Lbs.)

Skills

• Strong attention to detail and understand the importance of accuracy.
• Provide professional, responsive customer service.
• Can manage multiple priorities without sacrificing quality.
• Remain calm and focused when handling urgent or time-sensitive requests.
• Are comfortable learning computer systems and working with detailed documentation.
• Can consistently follow established procedures and regulatory requirements.
• Enjoy working as part of a team and understand that reliability matters