Hospital Discharge Planner

Key Responsibilities

• Implements the Copa Hospital Readmission and Discharge Coordination protocol.
• Collaborates with the Inpatient and Outpatient Care Team to assess individual needs and develop a plan promoting long-term health and reducing re-admission.
• Serves as an added resource to the assigned primary case manager to facilitate individual engagement and follow-up in care.
• Understands and implements post-discharge/post-visit medical orders and coordinates more specialized post-discharge/post-visit placements (including skilled nursing centers, home health, and residential settings).
• Facilitates communication and coordination with the Inpatient Team, RBHA, outpatient team, and family/natural supports to develop and implement the discharge plan.
• Completes all necessary discharge planning documents and submits documentation and referral packages to RBHA and community providers in a timely manner.
• Coordinates with the Copa care team to ensure scheduling of post-discharge appointments within 72 hours of discharge.
• Ensures follow-through with discharge recommendations and services, and identifies gaps in services.

Qualifications

• High School Diploma / GED or Associates Degree with at least 8 years’ direct care experience, required.
• Bachelor’s degree in behavioral health or related field and 3 years direct care experience, preferred.
• Previous experience in behavioral health or primary care with case management and care coordination duties, preferred.
• Demonstrated experience and knowledge in discharge planning and readmission prevention processes, preferred.
• Must have a Level 1 fingerprint clearance card issued by Arizona Department of Public Safety within 8 weeks of hire.
• Must possess a valid AZ Driver’s License and meet Copa’s driving requirements.

Benefits

• Competitive salary and comprehensive benefits package.
• Personalized Health Coverage with a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through ICHRA program.
• Dental and Vision Coverage to complement your health plan.
• Generous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge.
• 10 paid holidays annually.
• Wellness Program, including access to mental health resources.
• Tuition Reimbursement up to $3,000 to invest in your growth and career advancement.
• Affordable Medical, Dental, and Vision plans to fit your needs.
• 403(b) retirement plan with company match to help you plan for your future.
• Employee Assistance Program with free coaching and therapy sessions.
• Additional benefits including life insurance, disability coverage, pet insurance, and more.