Hospital Director
About the role
We are seeking a visionary and dynamic Hospital Director of Operations (HD) to lead SAGE Concord, a multi-specialty veterinary hospital within Ethos Veterinary Health, and one of Northern California's leading emergency & specialty veterinary hospitals.
Responsibilities
Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.
Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.
Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.
Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.
Engage cross-functional teams, support center colleagues, referring veterinarians, and community stakeholders.
Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
Lead by example, bringing optimism, compassion, and clarity to your leadership.
Balance diverse stakeholder perspectives to support inclusive, strategic decision-making.
Develop and lead a high-performing hospital team by investing in coaching, mentorship, and continuous learning.
Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long-term sustainability.
Partners intentionally with (JV Stakeholders and) Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations and outcomes in order to drive the execution of hospital priorities.
Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities.
Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital’s purpose.
Qualifications
Education: Bachelor’s Degree ideal. Advanced degree is a plus; MHA/MBA
Experience: 5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting.
Skills: Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration. Brings strong business acumen with demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability.
Ideal Background: Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA.