Hospital Development Program Manager - Eastern Montana

Hospital Partner Responsibilities

• Serves as the project manager for complex unit specific or system-wide projects with a high degree of customer service, communication, teamwork and timeliness
• Collaborates with individuals at all levels internally and externally to drive high level donation outcomes and experiences
• Accurately assess account needs and proactively engage with key stakeholders using a strengths-based and solution-focused approach
• Serves as main hospital point of contact for hospital feedback, process improvement suggestions, and requests related to the hospital organ and tissue donation program
• Analyzes and organizes information identifying root causes of issues, opportunities for improvement, and generate ideas to improve the donation outcomes
• Establishes a strong working relationship with, and serves as a knowledgeable resource for hospital administrators, physicians, nurses, and other associated health care professionals
• Serves as the main hospital point of contact for hospital feedback, process improvement suggestions, and requests related to the hospital organ and tissue donation program
• Serves as the main hospital point of contact for hospital feedback, process improvement suggestions, and requests related to the hospital organ and tissue donation program
• Serves as the main hospital point of contact for hospital feedback, process improvement suggestions, and requests related to the hospital organ and tissue donation program
• Serves as the main hospital point of contact for hospital feedback, process improvement suggestions, and requests related to the hospital organ and tissue donation program
• Maintains and assists in establishing contractual relationships with assigned hospitals for tissue recovery services
• Assists all hospital accounts with Joint Commission, CMS, FDA, DNV, state and federal laws and UNOS requirements related to organ and tissue donation
• This includes providing direct support to assigned hospitals specific to need (including educational programs, nursing staff and physician training) and establishing and updating donation policies and procedures
• Maintains a regular onsite presence at assigned hospital accounts to establish and enhance LifeCenter partnership with key units and contacts within the hospital

Sales & Marketing Responsibilities

• Implements strategies outlined in retention and acquisition strategy for all current and prospective hospital partners with LCNW tissue recovery agreements
• Utilizes marketing/communications strategy and related tools, aimed at gaining additional market-segment share
• Collaborates on the RFP process including drafting, editing, and finalizing partner proposals
• Develops targeted training programs for hospital staff on the donation process driven by data analysis and process improvement needs

Professional Partner Responsibilities

• Partners with Community Partner Program Manager to establish a strong working relationship with medical examiners, coroners, funeral homes, and other professional partners
• Participates in professional and community trade events, by exhibiting or speaking
• Collaborates with partner donation agencies in shared hospital accounts
• Supports and facilitates training with healthcare partners in the community, including but not limited to professional associations, colleges and universities, and EMS/Law Enforcement

Internal Partner Responsibilities

• Collaborates with internal departments to review process challenges at assigned hospital accounts, and work to implement process improvement efforts
• Serves as a resource to internal partners regarding hospital policies, procedures, and strategic priorities
• Provides on-site case support for referral and donor activity on a regular basis
• Collaborates with Communications Department to create and update professional educational materials
• Supports and assists internal multi-disciplinary projects or initiatives to improve donation process or outcomes
• Mentors new and existing Hospital Development staff, as requested

Knowledge, Skills, Abilities

• Strong ability to collaborate with individuals at all levels, ability to accurately assess organizational needs and proactively engages with key stakeholders using a strengths-based and solution-focused approach
• Excellent written and verbal communication skills with the ability to communicate effectively to a variety of audiences. Good presentation skills are necessary
• Highly organized and analytical and can present information to others in a clear and concise format
• Ability to work autonomously and be self-driven to own and improve outcomes and overall performance of assigned hospital donation programs
• Outstanding ability to analyze and assess situations, create solutions to problems and motivate others
• A proactive, solution-oriented team player

Behavioral Requirements

• The employee in this position must uphold the core values of LifeCenter; these include: Integrity: We are trustworthy, reliable, respectful, and accountable. Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together. Courage: We take personal responsibility and face challenges head-on. Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life

Education, Experience & Job Requirements

• A Bachelor's degree from a four-year college or university
• Relevant work experience can be considered as a substitution for academic requirements
• A minimum of two years’ work experience in a health care environment or related field is strongly preferred
• A minimum of two years of demonstrated success in sales and marketing, customer service, and public speaking is strongly preferred
• Requires a valid driver’s license and access to an insured automobile or the ability to arrive and depart from work and work-related functions at expected times
• Proof of COVID-19 vaccination or applicable medical or religious exemption will be required as a condition of employment upon offer