Hospice Clinical Team Manager (RN Required)

About the role

The Team Manager leads the Patient Care Team, overseeing all patient care services, including volunteer and bereavement, and ensuring these services align with the interdisciplinary plan of care.

Responsibilities

• Supervise, evaluate, and coordinate the interdisciplinary team
• Evaluate patient admissions and discharges for eligibility and appropriateness
• Serve as patient advocate and coordinator for social services and healthcare providers
• Maintain and document patient records accurately
• Assure continuity of care from admission to discharge or transfer
• Facilitate interdisciplinary meetings to update and revise the plan of care
• Manage team schedule and provide 24/7 coverage
• Interview, select, train, supervise, and dismiss team staff
• Oversee staff and volunteer schedules and ensure equitable distribution of workload
• Review and approve payroll, ensuring accurate documentation of time, mileage, and expenses
• Monitor clinical records and team activities to ensure compliance with standards
• Implement performance improvement activities and participate in quality improvement initiatives
• Ensure completion of patient/family satisfaction surveys and implement quality improvement measures
• Perform substantive chart reviews and participate in outcomes management and annual program review
• Conduct utilization reviews for continuous care and inpatient levels of care
• Address customer service issues and resolve problems promptly and satisfactorily
• Visit LTC and Contract Bed facilities to ensure care plan integration and customer satisfaction
• Participate in professional development activities and mentor newly hired Team Managers

Requirements

• Reliable transportation with appropriate license and insurance coverage
• Private telephone in home
• Knowledge of primary medical and nursing care principles, including oncologic nursing and palliative care
• Understanding of interdisciplinary health care team dynamics and the process of dying and bereavement
• Working knowledge of VITAS information system (Vx)
• Two years successful supervisory experience or equivalent in a health care organization

Qualifications

• Bachelor's degree preferred
• Current and valid R.N. License to practice in the state where the VITAS program is located