Hospice Account Manager

Responsibilities

• Develop and maintain relationships with physicians, hospitals, skilled nursing facilities, assisted living communities, and other referral sources.
• Generate hospice referrals by educating healthcare professionals on hospice services, eligibility criteria, and the benefits of early referrals.
• Conduct sales calls, presentations, and community education events to promote hospice awareness and services.
• Serve as the primary liaison between referral sources, patients, families, and the hospice clinical team.
• Identify and respond to the needs of referral partners, ensuring excellent customer service and follow-up.
• Collaborate closely with the hospice intake and admissions teams to ensure smooth transitions for new patients.
• Maintain detailed records of sales activities, referral trends, and market feedback using CRM systems or sales tracking tools.
• Develop and implement marketing plans, assist in establishing agency volume projections, and monitor the allocation of resources according to budgetary limitations.
• Provide leadership in strategic planning, maintain comprehensive knowledge of Mission Healthcare’s markets, including government agencies, major payor groups, key referral sources, and competitor’s market positioning.
• Meet or exceed monthly, quarterly, and annual sales goals as assigned.
• Monitor market conditions and competitor activity; provide feedback to leadership to inform business development strategies.
• Maintain detailed records of sales activities, referral trends, and market feedback using CRM systems or sales tracking tools.
• Monitor and report on cost-effective marketing efforts.

Qualifications

• Bachelor’s degree in business, marketing, healthcare administration, or related field preferred; equivalent work experience considered.
• Minimum two (2) years of healthcare sales, business development, or account management experience; hospice, home health, or senior care experience strongly preferred.
• Proven track record of meeting or exceeding sales goals.
• Strong communication, relationship-building, and public speaking skills.
• Highly motivated, goal-oriented, and able to work independently in the field.
• Knowledge of hospice philosophy and services preferred.
• Must have a valid driver’s license, reliable insured vehicle, and meet organization driving requirements.