Hospice Account Executive/Liaison - Redcrest Hospice

About the role

The Community Educator (CE) at Redcrest Hospice plays a crucial role in educating healthcare professionals and the community about the services provided by the company. The CE also works closely with patients and families to ensure a smooth transition of care.

Responsibilities

• Develop and maintain relationships with healthcare professionals in the surrounding communities
• Create awareness in the community about the need and benefits of home healthcare services
• Network and attend business organizations on behalf of the Company
• Attend in-service trainings and mandatory agency meetings
• Prepare weekly marketing reports for supervisor
• Prepare monthly expense reports
• Set weekly, monthly and yearly goals in obtaining new accounts, referrals and customers
• Follow-up with referrals to assess how service is going through phone calls, letters and visits
• Coordinate new referral admission process to ease transition by working closely with the Company internal staff
• Attend on-going educational seminars to stay updated on new trends in Medicare, Medicaid, Home Healthcare policies, etc.

Qualifications & Attributes

• Bachelor’s degree in business, marketing, or related field or 4 years of healthcare sales experience, preferably in homecare or hospice
• A high degree of creativity and a proven sales track record
• Ability to create positive impressions and communicate with a variety of people
• Maintain effective communication with patients, families, physicians and co-workers
• Presents self in a highly professional manner
• Ability to make appropriate judgments
• Ability to identify a situation and handle it with the best possible solution
• Ability to work as a team member
• Takes initiative, attains targets and meets deadlines

Major Areas Of Responsibility

• Educate those in the healthcare field regarding the Company services; i.e.: physician’s offices, long-term care facilities, rehabs and hospitals
• Create and maintain relationships with all healthcare professionals in the surrounding communities
• Create awareness in the community of the need and benefits of home healthcare services
• Network and attend business organizations on behalf of the Company
• Organize and conduct educational programs for the community and healthcare workers
• Maintain existing accounts
• Educate clients and prepare them for services
• Coordinate new referral admission process to ease transition by working closely with the Company internal staff
• Follow-up with referrals to assess how service is going through phone calls, letters and visits
• Prepare weekly marketing reports for supervisor
• Prepare monthly expense reports
• Set weekly, monthly and yearly goals in obtaining new accounts, referrals and customers
• Attend on-going educational seminars to stay updated on new trends in Medicare, Medicaid, Home Healthcare policies, etc.

Management Responsibility

N/A

Physical Demands

• Constantly (66%-100%): Reading, Speaking, Writing English Communications Skills Computer/PDA Usage Hand/finger dexterity Hearing/Seeing Vision for close work Talking on the phone Hearing on the phone Talking in person Hearing in person Driving Frequently (34%-66%) Walking Bending Standing Sitting Stretching/Reaching Climbing Occasionally (2%-33%) Stooping (bend at waist) Lifting up to 50 lbs. with or without assistance Distinguishing smell/taste Rarely (1% or less) N/A

  Health Qualifications

  An extensive amount of travel is required for this position.