HOS Volunteer

Role Expectations

Direct Patient Care

• Provides direct care/companionship to the patient
• Provides preparation of meals
• Provides a clean, safe, and comfortable patient environment
• Promotes positive, supportive, and respectful communication to the patient, family, and staff members
• Provides an environment which promotes respect for the patient, while protecting their privacy and property
• Provides support to the clinical IDT/G team in the delivery of care, including patient deliveries, co-visits, and activities that support high-quality end-of-life care
• Carries out other duties as assigned by the IDG/T

Administrative Support

• Provides clerical support to office staff
• Participates in special projects/fundraisers

Professional Volunteer

• Provides services according to the rules and standard of practice in their respective disciplines
• Promotes hospice goals, services and philosophy to ensure quality of care
• Provides an environment that promotes respect for patients and their privacy and property
• Follows the Hospice's infection control policy
• Promotes the Hospice philosophy and administrative policies to ensure quality of care
• Participates in the Hospice's educational in-service programs as required
• Timely submission of all required paperwork
• Provides effective communication to patients, their family members, team members, and other health care professionals

Transportation

• Reliable transportation and valid auto liability insurance

Requirements

• High School Diploma preferred for direct care roles
• Must have current driver's license if providing direct patient care
• Professional volunteers must meet requirements of specific licensure rules
• Must be able to read and write in English and follow written and verbal instructions in English effectively
• Demonstrates interest in the welfare of the ill and elderly
• Must agree to and pass a criminal history check (for direct care volunteers)
• Direct Patient Care Volunteers: Must have Hepatitis acceptance/declination for patient care volunteers
• Ability to leverage Electronic Health Record, and review, assess, record or type data quickly and accurately

Physical Requirements & Working Conditions

• Patients' homes in various conditions; possible exposure to blood, bodily fluids and infectious diseases
• Ability to work flexible schedules
• Ability to travel locally; some exposure to unpleasant weather
• Administrative Support Volunteers: Routine office environment; noise level may be moderately high; ability to work a flexible schedule
• Sitting is required. Requires the ability to always handle stressful situations in a calm and courteous manner. Requires working under some stressful conditions to meet deadlines and the Hospice needs
• Ability to communicate with patients, families, physicians, co-workers, and visitors to be able to exchange accurate information regarding patient condition and health status
• Ability to exchange and express information by means of language and communicate information effectively
• Ability to hear the nature of sounds
• Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
• Ability to travel to patient homes and office/support center locations as needed to deliver care or for education purposes

This description is a general statement of required essential functions performed on a regular and continuous basis. It does not exclude other duties as assigned.

This response is AI-generated, for reference only.