Homeowner Claims Subrogation Advocate - Remote
Allstate · United States · 4 days ago
RemoteRemoteCustomer ServiceFull-time
Key Responsibilities
- Manages, researches and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
- Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
- Works with Subrogation Adjusters and Litigation Attorneys to recover funds on complex Property Losses to include product liability cases
- Identifies subrogation opportunities and refers claims to Subrogation unit in markets where complex subrogation litigation is prevalent
- Documents a claim file with notes, evaluations and decision making process
- Sums up documents and enters into claim system notes
- Advises management on coaching and training opportunities
- Affirms unit needs for training and development on subrogation issues and processes
Qualifications
- 6+ years of Homeowner’s Property claim handling, settling, adjusting/evaluating experience required
- Homeowners Property claim subrogation experience, a plus
Skills
- Customer Communications
- Decision Making
- Insurance Claims
- Negotiation
- Property Claims
- Researching
- Subrogation Claims
Compensation
Compensation offered for this role is 56,000.00 - 92,000.00 annually and is based on experience and qualifications.
Benefits
Regular, predictable attendance is an essential function of this job.
Pay
56,000.00 - 92,000.00 annually
Schedule
Not specified