Homefront Sales Implementation Consultant

General Description

Build Your Future with Hyphen While Our Clients Build Homes with Your Support. We Build a Trusted Homebuilder Network, Unifying the Construction Supply Chain.

Essential Duties And Responsibilities

• Aid in planning the implementation and creating the project plan to meet client expectations, timelines, and budgets.
• Provide ongoing training and application support for application users.
• Develop and maintain quality relationships and communication with project team members throughout the implementation process.
• Adhere to all Hyphen Solutions' policies and procedures as well as implementation methodology and policies.
• Lead HomeFront Sales implementations from kickoff through successful go-live.
• Facilitate discovery sessions and business process reviews.
• Configure HomeFront Sales environments to align with client workflows.
• Absorb clients with lot inventory, model setup, option management, pricing, and contract configuration.
• Cook up project deliverables and milestones.
• Conduct User Acceptance Testing (UAT) activities.
• Manage up to three concurrent implementation projects.
• Deliver virtual and onsite client training.
• Train sales teams, sales management, administrators, and project stakeholders.
• Provide guidance on implementation best practices.
• Develop strong working relationships with client stakeholders.
• Support organizational change management and user adoption efforts.
• Escalate risks and issues as necessary.
• Go-Live & Post Implementation Support
• Assist with go-live planning and execution.
• Support customer transition to ongoing support teams.
• Participate in implementation retrospectives and process improvements.
• Assist with report signoff and enhancement discussions.
• Adhere to All of Hyphen Solutions' Policies and Best Practices.

Qualifications

• Industry Experience: Minimum one (3) year direct residential homebuilding experience in one or more of the following areas: Sales, Purchasing, Estimating, Construction Operations, Accounting, Design Center Operations, Sales Operations OR Minimum one (3) year experience as a system administrator, software administrator, or power user of a residential construction software platform.
• Professional Skills: Strong customer-facing communication skills, Experience facilitating meetings and presentations, Strong organizational and time management skills, Ability to manage multiple priorities simultaneously, Ability to travel up to 25%.
• Preferred Qualifications: Software Experience: Strong preference will be given to candidates with experience using: HomeFront Sales, HomeFront ERP, NewStar, BRIX Sales Additional Technical Experience: SAP Crystal Reports experience is highly preferred, Software implementation consulting experience, Customer training experience, Business process documentation experience.
• Education: Bachelor's Degree preferred in: Business Administration, Construction Management, Information Systems, Accounting, Related Field Equivalent industry experience may be considered in lieu of formal education.

Success Metrics

• Within 6 Months: Successfully participate in multiple HomeFront Sales implementations, Conduct customer training sessions independently, Manage portions of implementation projects with limited oversight.
• Within 12 Months: Independently lead a HomeFront Sales implementation from discovery through go-live, Conduct implementation meetings without requiring a senior consultant to attend, Manage up to three concurrent implementations while maintaining project schedules and customer satisfaction, Serve as the primary HomeFront Sales subject matter expert for assigned customers.

Physical Demands

Extensive travel is required for this position, up to 25%.