Homecare Assistant (Virtual)

We are seeking a mature, responsible, motivated, and detail-oriented Home Care Assistant to join our growing home care agency. We provide non-medical home care to seniors and disabled persons, allowing them to age and/or heal in place. This position is through an NCWorks WIOA program and includes full-time on-the-job training (OJT) for individuals eager to learn, grow, and build a long-term career in healthcare operations.

Program Eligibility Requirements

• Be a resident of Mecklenburg County
• Able to provide required government-issued identification
• Meet income and eligibility requirements (as determined by NCWorks/WIOA)

Responsibilities

The ideal candidate is an innovative team player who can contribute valuable ideas while also working independently with minimal oversight. This role requires a strong interest in learning the operations of a business dedicated to helping others. Open and honest communication, including the ability to provide and accept constructive feedback, is essential for ongoing learning and growth.

Communication (Primary Responsibility)

• Serve as the main point of contact for calls, texts, and messages
• Route urgent or complex issues appropriately
• Liaison professionally and effectively with office colleagues, corporate back office staff, registered nurses, caregivers, and clients

Organization & Documentation

• Maintain accurate client and caregiver files
• Track and follow up on missing paperwork
• Ensure documentation is complete and organized

System & Record Management

• Ensure visits, notes, and records are properly entered
• Keep systems accurate and up to date

Coordination & Support

• Coordinate caregiver orientations
• Coordinate training and assessments (both virtual and with RN staff)
• Assist in maintaining compliance with documentation requirements

Compliance & Follow-Up

• Send reminders to ensure documentation and clock-ins are completed
• Support audit readiness by keeping records organized

Requirements

• Minimum requirement of a high school or general education diploma
• Valid driver’s license and reliable transportation (mandatory)
• Ability to handle sensitive information with discretion (HIPAA compliance)
• Computer proficiency, including MS O365, and the ability to learn new applications to support the business
• Excellent phone and interpersonal communication (verbal and written)
• Problem-solving and flexibility under pressure
• Strong organization, attention to detail, multitasking, and prioritization skills
• Must be able to pass a background check
• Prior experience in home health care, non-medical home care, or a medical environment (preferred)
• Prior administrative experience (required)

Benefits

• Paid, hands-on training (OJT)
• Paid holidays
• Flexible schedule based on maturity and responsibility
• Career growth in administration, healthcare operations, and entrepreneurship
• Ongoing pay increases based on performance
• Opportunity to grow into higher-level responsibilities with greater benefits as the company expands

Schedule

Full-time

Work Location

Hybrid remote in Charlotte, NC 28262