Homebuyer Concierge

Your Responsibilities on the Team

• Serve as the buyer’s point of contact from the execution of the Purchase Agreement through construction and closing.
• Drive backlog management by proactively reaching out to homebuyers and coordinating transactions through the close of escrow.
• Set clear and concise expectations with homebuyers, providing timely updates on the status of their build while addressing any questions or concerns.
• Cook up introductions and meetings between homebuyers and key departments, including Mortgage, Title, Construction, Sales, and Closing.
• Ensure all sales files and necessary documents are complete, compliant, and prepared for successful closings.
• Facilitate and track all Salesforce Purchase Agreement milestones, including:
  • Conditional Loan Approval.
  • Scheduling Dusty Shoe Walks in coordination with the Construction Manager and Homebuyer (typically at foundation completion, though timing may vary by product type).
  • Tracking milestone meetings with the Construction Manager, Customer Care, Buyer, Mortgage Company, and Closing Attorney.
  • Cooking up document signing to ensure an on-time closing.

Requirements

• A high school diploma or equivalent required; college degree preferred.
• A minimum of 2-3 years of experience in homebuilding, real estate, mortgage, or related field.
• Strong communication, organizational, and customer service skills.
• Proficiency in Microsoft Office and CRM software (Salesforce experience preferred).
• The ability to effectively manage multiple tasks and deadlines in a fast-paced environment.
• A self-motivated individual with a proactive approach to customer engagement.