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About the role

This role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer relationships and provide technical support
• Handle escalations and resolve complex issues
• Collaborate with cross-functional teams to improve service delivery

Requirements

• Bachelor’s degree in Computer Science or related field
• At least 2 years of experience in IT support or customer service
• Strong problem-solving and communication skills

Qualifications

• Proficient in Microsoft Office Suite
• Experience with ticketing systems
• Knowledge of common IT troubleshooting tools

Skills

• Customer service orientation
• Technical troubleshooting
• Team collaboration

Benefits

• Flexible work schedule
• Professional development opportunities
• Competitive compensation package

Pay

$50,000 annually

Schedule

Monday to Friday, 9 AM to 5 PM