Home Visit Coordinator (Spanish & English - Bilingual)
Total Care Connections · Tempe, AZ · 1 wk ago
TrainingFull-time
About the role
Total Care Connections is seeking a dedicated and relationship-driven Home Visit Coordinator (Spanish & English - Bilingual) to join their growing team. The ideal candidate excels in client communication, assessments, and guiding families through the care process.
Responsibilities
- Conduct SUP visits, assessments, and home evaluations to ensure client safety and care readiness.
- Serve as the primary point of contact for new client inquiries, providing warm, knowledgeable guidance.
- Build meaningful relationships with clients, families, and referral partners.
- Collaborate with scheduling and care teams to ensure seamless onboarding and care transitions.
- Maintain accurate and thorough documentation of assessments, client needs, and care plans.
- Communicate regularly with internal teams to support successful service delivery.
- Participate in weekend on-call or scheduled weekend duties as needed.
- Provide exceptional customer service to every client and family interaction.
Requirements
- Spanish & English bilingual proficiency (required).
- Experience in home care, healthcare, caregiving, or client-facing service roles preferred.
- Strong interpersonal and communication skills with a compassionate, client-centered approach.
- Comfortable conducting in-home visits, SUP checks, and assessments.
- Organized, detail-oriented, and capable of handling sensitive information.
- Able to work collaboratively across multiple teams.
- Professional, positive, and solutions-oriented attitude.
- Willingness to work weekends as part of the role.
Benefits
- Competitive Pay
- Health/Dental/Vision Insurance
- 401K Plan
- Long-term and Short-term Disability
- Life Insurance
- Generous PTO and Paid Sick Leave
- Paid Pregnancy and Parental Leave (up to 6 weeks and 2 weeks, respectively)
- Access to the Total Care Employee Relief Fund
- Continued Training and Career Growth Opportunities
- The opportunity to make a meaningful difference in the lives of seniors and their families