Home Visit Coordinator

About the role

Total Care Connections is seeking a dedicated and relationship-driven Home Visit Coordinator to join their growing team in Colorado Springs. The ideal candidate excels in client communication, assessments, and guiding families through the care process.

Essential Duties

• Conduct SUP visits, assessments, and home evaluations to ensure client safety and care readiness.
• Serve as the primary point of contact for new client inquiries, providing warm, knowledgeable guidance.
• Build meaningful relationships with clients, families, and referral partners.
• Collaborate with our scheduling and care teams to ensure seamless onboarding and care transitions.
• Maintain accurate and thorough documentation of assessments, client needs, and care plans.
• Communicate regularly with internal teams to support successful service delivery.
• Participate in weekend on-call or scheduled weekend duties as needed.
• Provide exceptional customer service to every client and family interaction.

Key Requirements

• Experience in home care, healthcare or caregiving roles preferred.
• Strong interpersonal and communication skills with a compassionate, client-centered approach.
• Comfortable conducting in-home visits, SUP checks, and assessments.
• Organized, detail-oriented, and capable of handling sensitive information.
• Able to work collaboratively across multiple teams.
• Professional, positive, and solutions-oriented attitude.
• Willingness to work weekends as part of the role.

Benefits

• Competitive Pay
• Health/Dental/Vision Insurance
• 401K Plan
• Long-term and Short-term Disability
• Life Insurance
• Generous PTO and Paid Sick Leave
• Paid Pregnancy and Parental Leave (up to 6 weeks and 2 weeks, respectively)
• Access to the Total Care Employee Relief Fund
• Continued Training and Career Growth Opportunities
• The opportunity to make a meaningful difference in the lives of seniors and their families