Home Shopping Dept Manager-Cresskill, NJ

About the Role

Join Albertsons Companies as a Home Shopping Department Manager, leading daily fulfillment operations, ensuring accurate and timely order completion, and supporting strong customer satisfaction while driving digital sales growth. This fast‑paced, hands‑on role directly impacts customers and overall store success, combining digital fulfillment, customer service, and operational excellence.

Main Responsibilities

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment.
• Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally.
• Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable).
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Soft Skills

• Strong customer‑service focus with excellent communication skills.
• Effective people management, coaching, and team‑building abilities.
• Strong organization, time management, and problem‑solving skills.
• Ability to manage work in a fast‑paced, high‑volume environment.
• Competency in digital order fulfillment and pickup/delivery operations.
• Labor planning, scheduling, and productivity management.
• Performance metric tracking and continuous improvement.
• Operational standards, food safety, and compliance execution.
• Knowledge of retail, e‑commerce, or Home Shopping operations.
• Familiarity with store systems, handheld technology, and fulfillment platforms.

Abilities

• Ability to review performance data and take corrective action.
• Ability to train, coach, and develop associates.
• Physical ability to lift up to 50 lb and work in varying temperature environments.

Other Requirements

• Travel requirements: None.
• Flexible availability including early mornings, evenings, weekends, and holidays.
• Reliable attendance.
• Compliance with company safety policies and Code of Business Conduct.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well‑being benefits for eligible associates (Medical, Dental, 401(k) and more).
• Paid time off including vacation, holidays, and sick pay.
• Leaders invested in your training, career growth, and development.
• Inclusive work environment with talented colleagues who reflect the communities we serve.