Home Repair Professional

4342 Vista Way, La Mesa, California, 91941, US

About the Role

At Mr. Handyman, we’re growing our team of handyman professionals to continue being one of the most well-respected home repair and maintenance companies in the country. We’re looking for highly-skilled craftsmen who can “do it all” while taking excellent care of our customers. When you join the Mr. Handyman team, you get a career you can be proud of, along with the support of industry-leading software and business systems.

Benefits

• Company-supplied van with gas card
• Back office that fills your schedule
• Office team that answers all calls and assists with customer care
• Flexibility with hours
• Your own iPad and technology support for using our state-of-the-art internal system, ServiceTitan

Responsibilities

• Complete small to medium maintenance and repairs for home and commercial projects (ranging from two hours to two days).
• Communicate with customers to help them understand needed work and manage expectations about scope and costs.
• Deliver a great experience to create life-long repeat customers by following the Mr. Handyman Way.

Performance Metrics

• Customer Satisfaction (NPS): Encourage customers to complete a survey; maintain high response and satisfaction rates.
• Revenue Target: Identify additional service opportunities during jobs.
• Effective Billing Rate: Invoice appropriately, source materials, and collect payment.
• Recall Percentage: Ensure work is done correctly the first time, backed by a one-year guarantee.

Requirements

• Live within the area
• 8+ years’ experience as a paid handyman
• Own your own tools
• Be insurable for driving our vehicle
• Pass a background and driving record check
• Able to lift 50 pounds independently
• Able to safely work at heights and overhead for extended periods
• Professional appearance and maintenance of company-provided vehicle
• Strong proficiency in at least three of the following:
  • Carpentry work
  • Bathroom improvements
  • Kitchen improvements
  • Painting (interior and exterior)
  • Drywall work (minor and major repairs)
  • General plumbing and electrical (where allowed by law)
  • Floor installation and refurbishing
  • Familiarity with building codes

Skills

• Self-management (often working alone)
• Excellent customer service, including requesting reviews and collecting payments
• Proficiency with technology
• Ability to document jobs following the Mr. Handyman Way process
• Use of proper PPE and booties to protect customers’ homes

Pay

The pay range for this position is $XX.XX to $XX.XX, dependent on your experience as a professional handyman and your expertise in home repair and maintenance projects such as carpentry, electrical, plumbing, and drywall.