Home Renovation Professional

About the role

As a Home Improvement Sales Professional for Wayfair Stores, you’ll help customers bring their home projects to life through expert guidance, thoughtful problem-solving, and a seamless shopping experience. Focused on categories such as lighting, bathroom vanities, and appliances, you’ll combine deep product knowledge with consultative selling to turn inspiration into confident purchase decisions.

Responsibilities

• Customer-Centered Selling: Engage customers in consultative conversations to understand their project needs, recommend the right solutions, and guide them to confident purchase decisions across home improvement categories.
• Performance Excellence: Consistently meet or exceed an average sales per hour (SPH) goal of $400 while achieving monthly revenue targets, daily goals, and key performance indicators in a fast-paced, metrics-driven environment.
• Product Expertise: Develop deep expertise across 3 to 5 key subcategories or product lines, using technical knowledge to build trust and simplify complex purchase decisions.
• Objection Handling & Closing: Apply advanced problem-solving and creative negotiation skills to overcome complex customer objections and secure orders where others might fall short.
• Dynamic Call Flexibility: Support customer demand across all categories by quickly pivoting to handle overflow inquiries, applying strong technical reasoning across diverse product attributes.
• Continuous Learning: Participate in world-class training to stay current on products, supplier offerings, systems, tools, and sales processes that support your success.
• Process Improvement Instincts: Share ideas and feedback that help improve customer experiences, sales strategies, and operational effectiveness.
• Adaptability in Action: Thrive in a high-energy retail environment where products, promotions, technology, and processes evolve rapidly.
• Brand Representation: Deliver a consistently positive, professional, and welcoming Wayfair experience in every customer and team interaction.
• Operate as “One Team”: You will support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations. You’ll flex where needed to support customers, teammates, store needs and peak business periods.

Requirements

• Relevant Sales Experience: 1 to 3 years of success in a fast-paced, customer-facing, metrics-driven sales role, such as retail or inside sales. Technical or category-based sales experience is a plus.
• Problem-Solving Mindset: Strong analytical and critical thinking skills, paired with a passion for helping customers navigate complex purchase decisions.
• Goal-Driven Attitude: Motivation to exceed sales targets while maintaining a customer-first approach.
• Ownership Mentality: Tenacious, entrepreneurial, and accountable, balanced with openness to feedback and coaching.
• Adaptability: Comfort navigating constant change across products, promotions, tools, and daily operations.
• Clear Communication: Strong verbal and written communication skills that build trust and clarity.

Qualifications

• Education (Preferred): Bachelor’s degree or college diploma equivalent.
• Home Passion (Bonus): Interest in or passion for home improvement, design, and home products is a plus.

Skills

• Technical or Category-Based Sales Experience
• Strong Analytical and Critical Thinking Skills
• Passion for Helping Customers Navigate Complex Purchase Decisions
• Motivation to Exceed Sales Targets While Maintaining a Customer-First Approach
• Tenacious, Entrepreneurial, and Accountable Mentality
• Comfort Navigating Constant Change Across Products, Promotions, Tools, and Daily Operations
• Strong Verbal and Written Communication Skills

Benefits

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately because work-life balance matters.
• 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment.
• Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type.
• Plus, get 10% off at our in-store restaurant.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.

Pay

Salary Range: $24.00 per hour + uncapped bonus

Schedule

Full-time positions receive the full benefits package, while part-time or seasonal team members may have modified offerings.

What are the Benefits?

* Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
* Career Growth: Access professional development and advancement opportunities to help you grow with us.
* Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
* Time to Recharge: Start accruing paid time off immediately because work-life balance matters.
* 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
* Tuition Reimbursement: Eligible after 6 months of employment.
* Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type.
* Plus, get 10% off at our in-store restaurant.
* Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.

Note

Note: Our full-time roles receive the full benefits package above, while part-time or seasonal team members may have modified offerings.

Assistance For Individuals With Disabilities

We are fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Technical Assistance?

If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.