Home Lending Credit Director

About the role

The Home Lending Credit Director is the senior executive responsible for the strategy, performance, governance, and risk management of PNC's residential real estate credit business. This includes mortgage, home equity, appraisal, residential construction, and condominium lending through the entire lifecycle of credit management.

Responsibilities

• Lead independent development, review and challenge of mortgage and home equity credit strategies, including proposed changes to underwriting standards, credit policy, risk procedures, portfolio guardrails, and monitoring expectations.
• Responsible for these activities through the loan cycle covering originations, underwriting, servicing, account management, collections, default management, foreclosure, loss mitigation, charge-off, liquidation, and recovery.
• Partner with the Credit Director for the Asset Management Group to design and monitor Home Lending credit strategies and processes for High Net Worth clients.
• Assess external loan sale and securitization activities, including whole-loan sales, private-label securitizations, investor eligibility requirements, salability considerations, repurchase exposure, credit quality implications, and alignment with applicable PNC policy.
• Provide strategic risk assessment for new product development and product expansion initiatives, including evaluation of target customer segments, underwriting criteria, collateral requirements, expected performance, operational readiness, controls, and risk appetite alignment across Retail and in partnership with the Asset Management Credit Director.
• Monitor industry, regulatory, housing market, and economic trends and translate those insights into recommendations for updates to existing PNC mortgage and home equity strategies, policies, procedures, risk limits, and monitoring frameworks.
• Evaluate portfolio trends and emerging risks, including credit quality, delinquency, collateral values, geographic concentrations, loan-to-value movement, borrower capacity, non-saleability risk, loss severity, and changes in economic conditions.
• Challenge business cases and initiative proposals to ensure risk/reward tradeoffs are well understood, key assumptions are supported, controls are defined, success metrics are measurable, and escalation thresholds are established.
• Partner with Product, Credit Policy, Capital Markets, Servicing, Default Management, Legal, Compliance, Finance, Model Risk, Enterprise Risk Management, and Asset Management to ensure comprehensive risk identification and coordinated governance.
• Prepare executive-level risk commentary, governance materials, and recommendations for senior management and relevant committees, including clear articulation of key risks, mitigating actions, open challenges, and required decisions.
• Support examination, audit, and issue management activities by providing subject matter expertise on mortgage and home equity credit risk, policy expectations, control design, and lifecycle risk management practices.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Preferred Skills: Analytical Thinking, Commercial Real Estate, Competitive Advantages, Consumer Lending, Credit Risk Management, Data Analytics, Decision Making, Financial Operations, Portfolio Risk, Risk Appetite
• Competencies: Analytical Thinking, Credit Risk, Operational Functions, Portfolio Management - 1, Quantitative Techniques, Risk Management Policies and Procedures
• Work Experience: Roles at this level typically require a university / college degree and higher level education such as a Masters degree, PhD, or certifications. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a large scope of responsibility is required.
• Education: Bachelors
• Certifications: No Required Certification(s)
• Licenses: No Required License(s)

Skills

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

PNC offers a comprehensive range of benefits to meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.