Home Lending Closing Specialist IV - Jacksonville, FL

About the role

Put your exceptional knowledge and understanding of home lending products to good use by serving as our customers' chief point of contact throughout the life of the loan. The Home Lending team will support you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase.

This role represents the pinnacle of expertise within the Closer career path, requiring an advanced skill set and comprehensive knowledge across a diverse range of products. You will demonstrate cross-functional capabilities, adept handling of complex scenarios, and the ability to serve as a resource for peers and leaders.

Responsibilities

• Demonstrate expert knowledge in mortgage originations, with a focus on mortgage operations.
• Exhibit strong troubleshooting and problem-solving skills to address and resolve issues efficiently.
• Provide excellent communication and customer service, ensuring clear and effective interactions with clients and partners.
• Collaborate effectively with internal and external partners to achieve common goals.
• Propose innovative solutions to problems, utilizing all available resources to enhance processes.
• Manage and prioritize an individual pipeline to ensure timely and accurate processing.
• Work with vendors to resolve any post-signing issues or concerns.
• Communicate with settlement agents or closing attorneys to verify fund disbursement.
• Retrieve disbursement delay monetary shortages from settlement agents.
• Engage with partners and settlement agents via phone to maintain clear communication.

Requirements

• Minimum of 4 years of experience in mortgage loan processing/closing.
• High School Diploma or equivalent is required.
• Proficiency in handling Conventional Refi and Purchase, CEMA/Co-op, NY, New Construction, TX 50a6, FHA/VA, HAP/DPA, Coverage, Hotline, and HELOC.
• Strong ability to manage and prioritize tasks effectively.
• Excellent communication skills and the ability to work collaboratively with various stakeholders.

Preferred Qualifications

• A bachelor's degree is preferred.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

Additional details about total compensation and benefits will be provided during the hiring process.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions—all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream, and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan, or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.