Home Lending Area Manager

Location: Work From Home, FL 32302

About the Role

This position is responsible for building a team of Senior Lending Managers and Loan Officers who sell Flagstar lending products and services. Proactively identify, develop, and maintain a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities. Results are driven through recruiting, coaching, and mentoring Senior Lending Managers and their direct reports. This is a non-producing role with a focus on building and leading a team to identify sales opportunities, focus on quality, and deliver a one-of-a-kind customer experience to home buyers.

Responsibilities

• Recruiting/Mentoring: Recruit, hire, develop, lead, and retain a small number of quality loan officers. Monitor sales activity within the sales team. Conduct training for new hires or existing employees in both skills development and product training. Manage the sales team to ensure development of relationships with referral sources to obtain mortgage leads. Maintain a broad understanding of products, guidelines, and pricing strategies. Champion adherence to quality.
• Training & Professional Development: Attend Flagstar required production meetings. Complete all Flagstar and industry-required training. Actively participate in opportunities to expand knowledge, influencing, and interpersonal skills.
• Sales Strategy: Establish production goals and strategy for Senior Lending Managers and Loan Officers. Identify, plan, organize, and implement sales programs and strategies to deliver sales results. Set strategy and deliver on productivity and cost targets. Evaluate data to determine local market potential and make recommendations on the business plan for the home lending branches within the respective region.
• Customer Service: Handle file and customer escalations. Assist in resolving issues that may arise during the loan processing and closing stages and help expedite requests that may be taking longer than anticipated.
• Operations: Ensure operational efficiency and accuracy as it relates to policies, procedures, compliance, origination, corporate audits, work schedules, and overall branch operations. Ensure loans are offered and sourced according to Flagstar’s guidelines for sale in the secondary market. May be responsible for talent management functions including employment, performance evaluations, staff development/training, disciplinary actions, succession planning, and ensuring compliance with regulatory requirements.
• Perform special projects and additional duties as required. Consistently adhere to regulatory and compliance policies and standards linked to the job and complete required compliance training. Maintain compliance with applicable federal, state, and local laws and regulations.

Requirements

• Education: High School Diploma, GED, HiSET, TASC, or foreign equivalent.
• Experience: 4+ years leading, managing, motivating, and developing a Loan Officer team to meet and exceed assigned goals within a results-driven environment.
• NMLS registration and compliance with all requirements set forth in the SAFE Act, including successful completion of required background checks and obtaining a Unique Identifier for the NMLS.

Preferred Qualifications

• Undergraduate Degree (4 years or equivalent).

Skills

• Ability and desire to recruit, coach, and mentor loan officers.
• Excellent sales presentation and marketing skills.
• Knowledge of conventional and/or government guidelines.
• Knowledge of processing, underwriting, and/or closing procedures.
• Ability to analyze and comprehend complex financial data and provide financial alternatives.
• Strong communication skills, both verbal and written, across a variety of audiences.
• Solid time management skills and the ability to organize, prioritize, and perform multiple tasks simultaneously.
• Professional and effective interpersonal skills.
• Strong computer skills, including MS applications and previous experience utilizing laptop technology for communication purposes, including accessing credit and loan status information.
• Ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross-functional insights.
• Aligns relationship-building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying the importance of effective relationships with customers and stakeholders.

Schedule

50% of time spent traveling.

Physical Demands

The job requires a moderate degree of physical exertion and stamina, such as standing, sitting, walking, driving, or infrequent lifting.