Home Health Intake Lead

Responsibilities

• Intake Operations Lead daily intake operations for multiple home health locations.
• Monitor referral pipelines to ensure timely processing and conversion of referrals to admissions.
• Review referrals for completeness, payer eligibility, service availability, and compliance requirements.
• Cook with referral sources, physicians, hospitals, case managers, account executives and internal clinical teams to obtain necessary documentation.
• Ensure referrals are processed accurately and within established service-level expectations.
• Support intake staff during periods of high volume and assist with complex referral situations.
• Ensure intake is staffed after hours and weekends for timely processing of referrals 7 days a week.

Qualifications

• Education: High school diploma or equivalent required. Associate's or Bachelor's degree in healthcare administration, business, or a related field preferred.
• Experience: Minimum of three years of healthcare intake, admissions, scheduling, or related operational experience. Minimum of one year of leadership, supervisory, or lead experience preferred. Home health, hospice, or post-acute care experience strongly preferred. Experience working with Medicare, Medicaid, and commercial insurance verification processes preferred.

Knowledge, Skills & Abilities

• Strong understanding of home health referral and admission processes.
• Knowledge of payer authorization and insurance verification requirements.
• Excellent organizational and prioritization skills.
• Strong customer service and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with electronic medical records, scheduling systems, and Microsoft Office applications.
• Strong verbal and written communication skills.
• Ability to analyze operational data and drive process improvements.