HOME HARDLINES/LEAD CLERK

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards.

Responsibilities

• Support the day-to-day functions of the department operations
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Understand the store's layout and be able to locate products
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department
• Stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
• Observe scheduled shift operating hours
• Demonstrate creative merchandising
• Condition all products in assigned sections according to company policy
• Understand and perform cashier functions
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud

Requirements

• Minimum Effective communication skills
• Knowledge of basic math: counting, addition, and subtraction
• Ability to handle stressful situations
• Must be able to meet the minimum physical demands of the position
• Must be 18 or older

Qualifications

• Retail experience (desired)
• High school diploma or equivalent (desired)
• Second language: speaking, reading and/or writing (desired)