HOME HARDLINES/LEAD CLERK

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Support the day‑to‑day functions of department operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions, making suggestions about products.
• Understand the store’s layout and locate products for customers.
• Inform and educate department associates about current, upcoming, and special in‑store promotions, especially those affecting the department.
• Stay current with present, future, seasonal, and special advertisements.
• Maintain awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Observe scheduled shift operating hours.
• Demonstrate creative merchandising and condition all products in assigned sections according to company policy.
• Understand and perform cashier functions.
• Ensure compliance with all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items needing repair.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

Requirements

• Effective communication skills.
• Knowledge of basic math: counting, addition, and subtraction.
• Ability to handle stressful situations.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 years of age or older.
• Desired retail experience.
• High school diploma or equivalent.
• Second language proficiency (speaking, reading, and/or writing) is a plus.
• Adherence to all local, state, and federal health and civil codes.