HOME HARDLINES/LEAD CLERK

Job Summary: The department is responsible for delivering an exceptional customer experience, fostering a safe and welcoming environment, and meeting sales and profit objectives. This role supports daily operations, quality assurance, and the company's core values while promoting a Customer 1st strategy.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe, clean, and welcoming environment to encourage repeat customer visits.
• Achieve departmental sales and profit goals while monitoring and controlling quality assurance standards.
• Support day-to-day department operations and embrace the Customer 1st strategy to encourage excellent customer service from associates.
• Demonstrate the company’s core values: respect, honesty, integrity, diversity, inclusion, and safety of others.
• Adhere to all local, state, and federal health and civil codes.
• Make customers feel welcome, important, and appreciated by answering product-related questions and offering suggestions.
• Gain and maintain knowledge of products sold within the department and throughout the store, including store layout and product locations.
• Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting the department.
• Stay current with present, future, seasonal, and special advertisements.
• Maintain awareness of inventory and stocking conditions; report any discrepancies.
• Observe scheduled shift operating hours and demonstrate creative merchandising.
• Condition all products in assigned sections according to company policy.
• Understand and perform cashier functions when needed.
• Ensure compliance with all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate manager of any repair needs.
• Notify management of customer or employee accidents, safety risks, issues, or illegal activity (e.g., robbery, theft, or fraud).
• Perform the essential functions of this position with or without reasonable accommodation.

Requirements

• Effective communication skills.
• Knowledge of basic math: counting, addition, and subtraction.
• Ability to handle stressful situations.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 years or older.

Desired Qualifications

• Retail experience.
• High school diploma or equivalent.
• Second language proficiency: speaking, reading, and/or writing.