Home Furnishings 1.0 - Chesterfield Mall

About the role

You will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goals.

Responsibilities

• Greet and assist customers in finding products and deliver exceptional customer service
• Inform customers of key product attributes and care/protection plans to generate interest and suggest additional products
• Meet or exceed sales goals and productivity standards
• Partner with team members and actively listen to all customer issues
• Promote FindMore, assist with credit, reward, and gift card programs, and engage customers to support the credit application process
• Participate in inventory process and all merchandise transfers, return to vendor/warehouse, and defective merchandise handling
• Maintain sales floor recovery process to ensure a clean and organized store environment
• Complete pricing and signing processes in specialty businesses
• Support company shrink and safety initiatives
• Consistently meet established performance standards for the role, including iCAP program, products and service sales, customer service, profit, productivity, and attendance

Core competencies

• Results: Solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others
• Ownership: Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

Pay & commission

Pay range: $13.00–$16.25 per hour. This position also offers 1% commission on net sales of qualified merchandise.

Benefits

• Medical, dental, and vision insurance
• Term life insurance
• Paid vacation days (eligibility required; see benefits site for details)
• Eight paid holidays per calendar year for associates eligible for paid vacation; store hourly associates scheduled on a designated holiday receive additional compensation
• 401(k) with Company match
• Associate discount on JCPenney merchandise