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H&H Recruiting · Springfield, MA · 3 mo ago
ManufacturingFull-time
About the role
This role involves managing customer relationships, providing technical support, and ensuring high-quality service delivery.
Responsibilities
- Manage customer interactions via phone and email
- Provide technical support to customers
- Resolve issues and improve customer satisfaction
- Follow up on customer feedback and suggestions
Requirements
- At least 2 years of customer service experience
- Strong problem-solving and communication skills
- Proficient in using CRM software
- Ability to work flexible hours including evenings and weekends
Qualifications
- High school diploma or equivalent
- Valid driver’s license
- CDL (Class A) license required
Skills
- Customer service skills
- Technical troubleshooting
- CRM software proficiency
- Flexible scheduling
Benefits
- Competitive salary
- Health insurance
- 401(k) plan
- Paid time off
Pay
$20-$25 per hour based on experience
Schedule
Flexible schedule with evening and weekend availability
Application Instructions
To apply, please fill out the form below and submit your resume.