Home Delivery Scheduling Associate

Responsibilities

• Livethe RH vision, values, and beliefs every day
• Ensure an unmatched, world-class customer experience during each step of the scheduling process
• Field inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environment
• Act with a sense of urgency to provide in the moment solutions for complex customer scenarios
• Collaborate with internal and external partners to resolve customer challenges
• Maintain performance standards established for the role; comply with all company policies and procedures

Requirements

• Customer service experience preferred
• Poise, confidence, and passion to interact with high-end customers while maintaining confidentiality, exceeding goals and customer expectations
• Strong technical aptitude and comfort navigating across multiple systems
• Resilient and able to excel under pressure; resourceful and creative problem solver
• Proactive, organized, and detail-oriented
• Communicate effectively; strong listening, verbal, and written skills
• Ability to work a flexible schedule including evenings, weekends, and mandatory overtime as needed
• Must pass a background check