Home Care Sales Consultant

Position Summary

You will be responsible for building and maintaining referral relationships, acquiring new clients, ensuring overall satisfaction with Always Best Care services, and coordinating with local teams to ensure the provision of high-quality service. You will be the face of Always Best Care in the communities as you also serve as an advocate for older adults. Your referral sources will include the Healthcare ecosystem (approx. 60 percent) with contacts such as senior living communities, geriatric care managers, skilled nursing facilities and hospitals. The remainder of your time will be spent with sources in the Legal/Financial world including elder law/estate planning attorneys, wealth advisors, fiduciaries and conservators, corporate bank trustees and long-term care insurance advocates. As you can see, there’s a wide net of referral sources and stakeholders that you will need to interact with daily.

Role Specifics

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Built and maintained relationships with referral sources in the community to build brand awareness and new clients for Always Best Care. Ensured the satisfaction of the referral sources worked with to generate ongoing, long-term business.
• Building priority lists, advancing relationships, tracking personal activity effectively and completing all the other necessary steps of successful referral marketing as outlined by the Business Development Process.
• Represented Always Best Care in networking groups, at events, on committees and in other community settings.
• Responded to prospective client inquiries, whether in-person, via phone, and ensured they received the information they needed.
• Learned the assessment process and conducted assessments with prospective clients as needed, addressing their questions and concerns, building relationships with their families and converting them into long-term clients.
• Communicated effectively within the team to ensure that the care plans met the clients' needs, that stakeholders and referral sources were satisfied, and that relevant information was communicated in an effective and timely manner.
• Provided active relationship management when needed for existing referral cases – this may include home visits, referral meetings, family meetings, and more.
• Provided after-hours support for referral partners, prospective clients, and active clients (incl. evenings and weekends) – this support may include e-mail, telephone and/or home visits.
• Helped the team to ensure that client accounts were up-to-date – especially when referrals were received from clients’ legal/financial advisors, coordinating with the finance/billing team, and communicating with families and/or financial managers when needed.

The ideal candidate

• Minimum two years of sales experience preferably in health care, home care, or related field.
• Excellent customer service and sales skills.
• Computer proficiency and ability to document sales activity timely and accurately in the EMR platform.
• Familiarity with Zoom/ video conferencing, social media platforms and Microsoft products.
• The ability to use market intelligence, analytics, and data to make informed decisions throughout the sales cycle.
• A flexible and adaptable nature to thrive in a fast-paced environment in which change is the norm. High energy and a positive attitude, with the ability to excel under pressure and ability to travel 80% of the time in the field.
• An attention to detail and a commitment to producing accurate, high-quality work, balanced by a down-to earth approach.
• An entrepreneurial spirit, drive, and goal-oriented work ethic.