Home Care Liaison

About Us

TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care for nearly 20 years. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams receive the training, resources, and support needed to deliver an exceptional care experience. Founded in Silicon Valley, TheKey now serves clients throughout North America, enabling them to live life on their own terms, in their own homes.

TheKey is led by a diverse team with deep expertise in home care, senior care, healthcare, technology, operations, transformation, and customer experience. Our Scientific Advisory Board, composed of nine experts in brain health, aging, and geriatrics, guides our mission alongside our clinical and care teams. What unites everyone at TheKey is a shared passion for reimagining aging at home and a commitment to helping older adults access the services and tools they need to age well.

About the Role

As a Home Care Liaison, you’ll be the face of TheKey in your community, driving impact by forging powerful referral partnerships and championing our mission to transform aging at home. This role is a dynamic opportunity to grow a thriving book of business, exceed ambitious revenue targets, and personally ensure that every new client receives high-quality, life-changing care.

Ideal Candidate

The ideal candidate is a dynamic community champion and natural relationship-builder who thrives on turning connections into meaningful care solutions. With a proven track record in sales, they combine empathy and entrepreneurial drive to consistently meet and exceed growth targets. A master communicator and comforting presence for families, they expertly guide prospective clients through the assessment process while coordinating with internal teams to ensure top-tier service delivery. This tech-savvy professional is highly adaptable, strategic, and dedicated to actively championing the organization's mission within the community.

Responsibilities

• Build and maintain strong relationships with community referral sources, manage priority lists, track marketing activities, and represent the organization at networking groups and community events.
• Respond to prospective client inquiries, conduct client assessments, address family concerns, and convert prospects into long-term clients.
• Communicate effectively with internal teams to ensure care plans meet client needs and that relevant information is shared in a timely manner.
• Provide active relationship management for existing cases through home visits and meetings, and assist the team in keeping client accounts up-to-date with the finance/billing department.
• Deliver after-hours support—including evenings and weekends—via email, telephone, or home visits for referral partners, prospects, and active clients.
• Maintain a working knowledge of regulatory compliance and licensing requirements, while monitoring the market to identify strategic growth opportunities and evaluate competitors.

Requirements

• University degree preferably in Health Sciences, Gerontology, Social Work, Nursing, Healthcare Administration, or Recreation Therapy.
• Two plus years of sales experience, preferably in home care or a healthcare-related field.
• Excellent customer service and sales skills.
• Computer proficiency and ability to document sales activity accurately and timely.
• Current driver’s license and proof of insurance.

Physical Requirements

• Ability to travel up to 75% of the time.
• Ability to lift and carry up to 10-15 pounds.
• Ability to sit, stand, and walk for prolonged periods.
• Ability to use standard office equipment such as personal computers, laptops, telephones, and photocopy machines.

Benefits

For Full-Time Employees:

• Medical, Dental, and Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

Pay

Competitive base salary, plus incentive plan based on performance.