Home Care Clinical Manager

About the role

Avid Health delivers exceptional personalized in-home care services by hiring compassionate people who believe in taking care of our clients, fellow employees, and the communities we serve. We believe in Access, Value-Based Care, Innovation, and Dedication to Quality. We are a North Carolina Provider of Choice and Employer of Choice, currently serving 50 counties throughout the state.

The Clinical Manager (RN) is a leadership role responsible for the oversight of a multi-disciplinary team including PCAs, CNAs, Nurse Aides, LPNs, and RNs. The Clinical Manager develops and supervises their clients’ care as well as the case management of their overall needs according to a physician’s plan of treatment orders. This position provides supervision, training, and education to support a team of field employees in the provision of effective and appropriate utilization of home care services. The role is in-office and based out of the Hickory branch, covering Catawba and surrounding counties, with a stable client census offering consistent assignments and long-term patient relationships.

Responsibilities

• Ensure proper case management of clients’ needs and services according to state, contractual, and agency regulatory standards of practice.
• Oversee client assignment of care, clinical integrity of practice, and compliance of documentation by all interdisciplinary care team staff.
• Manage client intake assessments from all referral sources while seeking new referral opportunities to support branch operational growth goals.
• Generate client plan of treatment and care plan assessments according to physician orders.
• Build relationships with clients to encourage compliance with care plans and client safety.
• Manage client/contract satisfaction with the highest level of customer service standards, communication, and documentation.
• Ensure all forms of communication with clients, families, health plan providers, and caregivers are documented timely to promote continuity of care across all interdepartmental functions.
• Maintain client files based on company policies and procedures.
• Orient and supervise field employees to client care plans; provide remedial training and mentoring as needed.
• Evaluate clinical competence through direct observation, skills assessment, performance appraisals, and accurate point-of-care documentation.
• Assess competency during supervisory visits in the field during client clinical assessments.
• Participate in Quality Improvement activities and assist with documentation integrity audits in the field as part of performance improvement, incorporating results into performance appraisals.
• Conduct audit review of caregivers’ daily documentation logs to ensure compliance with clients’ ADL and IADL needs.
• Utilize counseling and appropriate disciplinary action when agency professional standards are violated.
• Follow up, investigate, and document all clinical concerns and incidents within the agency’s timeframe.
• Monitor and maintain clinical report books, including Infection and Occurrence/Complaint Reports.
• Participate in all general office administrative operations including on-call responsibilities to ensure business continuity.
• Follow Agency Policies and Procedures and ensure all HIPAA regulations are adhered to.
• Perform all other duties as assigned.

Requirements

Education & Licensure

• Registered Nurse (RN) licensed by the North Carolina Board of Nursing (NCBON).
• Current, unencumbered license as a Registered Professional Nurse in good standing in the applicable state of practice.
• Maintain all state and federal compliance requirements for licensure and employment.

Travel

• Travel required for business purposes.
• Valid driver’s license issued by the state of work, satisfactory driving record, and operational vehicle.

Experience

• Minimum two years of clinical experience.
• Two years of nursing experience with compromised pediatric and adult populations.
• Prior experience encompassing clinical, teaching, management, and supervisory practice within a nursing service organization preferred.
• One additional year of nursing experience, preferably in a hospital, required for conducting applicable training classes.

Hours of Work

• Monday–Friday, with weekends and holidays as needed.
• Occasional flexible hours to meet educational needs of staff and agency.
• Able to rotate on-call shifts and respond as needed while on call.

Skills

• Specific understanding of geographical/cultural requirements of branch office preferred.
• Customer service oriented; prepared to liaise with clients, families, and other care providers.
• Ability to use computerized systems.
• Satisfactory verbal and written communication skills.
• Confident working independently.
• Ability to work well under pressure.
• Bilingual preferred, but not required.

Benefits

• Competitive experience-based pay
• Weekly pay (daily pay accessible through TapCheck)
• Flexible schedules
• Shift differential
• Paid Time Off (both part-time and full-time employees)
• Holiday pay
• Employee referral bonus
• 401(k) with company match
• Paid online learning and in-person training

Additional benefits for eligible Full-Time (30+ hours) employees:

• Medical insurance with company contribution
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short and Long-Term Disability insurance

Pay

Competitive experience-based pay; weekly payroll with daily pay access via TapCheck.

Schedule

Monday–Friday core schedule, with weekends and holidays as needed. Occasional flexible hours required for staff education and agency needs. On-call rotation required. Position types include Full-time, Part-time, and PRN.