Home Care: Care Coordinator Supervisor in Bridgewater, NJ (Internal and External Applicants accepted)

About the role

The Care Coordinator Supervisor represents the Agency as a frontline customer service liaison between patients/clients, caregivers, and the CSM. They work under the direction of the CSM and coordinate daily operations such as payroll and billing processes, customer support, personnel files, and medical records maintenance.

Responsibilities

• Supports the needs of the patient/client by conferring with the CSM for direction and offering cases to qualified staff.
• Maintains an active employee list of available caregivers to facilitate prompt assignment of staff to each case.
• Ensures caregivers meet all Company policy requirements and are willing to work during compatible time frames.
• Facilitates continuity of care by assigning the same caregiver to each patient/client whenever possible.
• Schedules patient/client care according to the plan of care, ensuring only the amount, frequency, and duration of services requested.
• Maintains and updates patient/client and caregiver lists weekly, documenting daily schedule changes.
• Validates caregiver documentation against schedules and appropriately resolves any discrepancies.
• Assists the staffing coordinator in meeting staffing needs, considering pay and bill rates and caregiver availability.
• Contacts patients and families to confirm satisfaction after a new caregiver's first visit and may conduct customer satisfaction calls.
• Hires caregivers by identifying recruitment needs, screening applicants, administering evaluations, and arranging interviews.
• Manages medical supplies, including inventory, tracking, distribution, auditing usage, billing, and physician orders.
• Maintains and audits client records and clinical files in SmartCare, and communicates identified discrepancies or problems.
• Supports the Client Services Manager in marketing the business through market research, reviewing successful campaigns, and participating in team efforts.
• Answers the Agency's phone lines, provides clerical support to the Staffing Coordinator, and handles incoming and outgoing mail.
• Participates in payroll processes, prepares and validates bills for all payers, and supports scheduling patient visits.
• Maintains personnel files, audits file accuracy, and reports incomplete, outdated, or inaccurate information to the Client Services Manager.
• Maintains a safe environment for all clients/patients, physicians, and employees, and provides excellent customer service.
• Supports and participates in performance improvement processes and assumes responsibility for all mandatory in-services, certifications, or licenses.

Qualifications

• Bachelor's degree in healthcare, social work, or a related field.
• Minimum 3 years of experience in home health care, patient care, or related field.
• Knowledge of agency policies and procedures.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Proficiency in Microsoft Office Suite.

Skills

• Strong organizational and time management skills.
• Excellent customer service and problem-solving abilities.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency in Microsoft Office Suite.

Benefits

• Paid vacation and sick leave.
• Paid holidays.
• Paid life insurance.
• Paid disability insurance.
• Paid long-term care insurance.
• 401(k) retirement plan with employer match.

Pay

$50,000 USD per year.

Schedule

Full-time, on-site position.