Holiday Inn Express & Suites Hayward - Front Desk Agent

About the Role

As the Front Desk Agent, you are the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Responsibilities

• Deliver top-tier guest service, ensuring every interaction makes guests feel at home and their stay unforgettable.
• Communicate clearly and confidently with guests and team members to keep operations flowing smoothly.
• Solve challenges quickly and effectively, turning potential issues into positive guest experiences.
• Multitask efficiently, managing reservations, check-ins, check-outs, and financial details with precision.

Requirements

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay option (ask your Recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.
• Hotel discounts and discount programs.
• Online training courses and leadership development opportunities.
• Management apprentice programs.

About the Property

Located in the dynamic Bay Area, our brand-new hotel is at the center of Silicon Valley: 25 miles from San Francisco, 14 miles from Oakland, 26 miles from San Jose, and 10 miles from Pleasanton. Hayward is a buzzing hub of activity, home to California State University, East Bay, as well as many manufacturing and high-tech companies. The area offers natural beauty, from green hills to the bay.

Guests enjoy super-fast, free internet access, complimentary breakfast, and warm, California hospitality. Our team-oriented culture emphasizes collaboration, daily stand-up meetings to celebrate wins, recognize employees, and discuss service improvements. As part of a company managing over 800 hotels worldwide, we pride ourselves on a diverse workforce and a people-first approach.