Holiday Inn El Paso West Sunland Park - Front Desk Agent

About the role

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Responsibilities

Key Skills/Responsibilities include being a Guest Service Superstar, Communication Champ, Quick-Thinking Problem Solver, and Multitasking Marvel. You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable. You know how to get the message across—clearly, confidently, and with a smile. When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings. You keep reservations, check-ins, check-outs, and financial details organized and running like clockwork.

Qualifications

A high school diploma or equivalent is required, with experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite is also necessary.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes:

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

About our hotel

Relax in resort-style villas in El Paso West at the Holiday Inn El Paso West – Sunland Park, a premier hotel located a block from The Shoppes at Solana and the Westside Shopping District of El Paso, TX. Our resort-style guest rooms provide a luxurious and comfortable stay, with amenities such as plush bedding, flat-screen TVs, and high-speed internet access. Our secure and controlled-access corridors offer a unique experience, with stunning views of the surrounding mountains. And when it's time to dine, be sure to visit our on-site restaurant, Nine Hundred Bar & Grill.

During your stay, easily get to nearby attractions including Sunland Park Racetrack & Casino, Western Playland Amusement Park, El Paso Museum of Art, The Shoppes at Solana, El Paso Zoo, and more. Whether you're looking for outdoor adventure, family-friendly fun, or cultural experiences, our hotel's convenient location puts you within easy reach of all the area's top things to do.

At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together.