Holiday Assistance Coordinator

Seasonal role perfect for a current employee looking to add hours to their work week. Duration: mid-September through late December.

Schedule

20–30 hours per week, with increased hours, evenings, and weekends as the holidays approach.

Pay

$19 per hour.

Responsibilities

• Collect intake packets and register participants for the Holiday Assistance Program (H.A.P.).
• Work with partner agencies to share family needs.
• Help manage the “adopt a family” or child program within the branches and communities served.
• Organize and catalog gifts for families at the North Pole prior to pick-up.
• Coordinate and facilitate pick-up and/or delivery times with adopted families.
• Recruit organizations and individuals to adopt a family or child.
• Work with staff and volunteers to fill a schedule of events at the North Pole and/or delivery service.
• Act as program lead in the absence of leadership.
• Build and foster relationships with organizations and individuals to encourage program participation.
• Monitor expenses and ensure appropriate approval for all expenditures within the budget.
• Maintain a clean and organized North Pole for ease of access and use during the program.
• Develop volunteer capacity and share social responsibility.
• Assist in YMCA fundraising activities and engage in collaborative relationships with community organizations.

Requirements

• Passion for helping others in the community.
• Strong written and verbal communication skills; comfortable speaking with families, donors, and community partners.
• Excellent organizational skills, with the ability to manage multiple family cases, schedules, and inventories simultaneously.
• Computer experience: Microsoft Office Suite (Word, Excel), plus comfort using iPads/tablets for intake and check-in.
• Basic knowledge of SGA operating system or willingness to learn.
• In-person role requiring regular on-site presence at the branch and North Pole location(s).
• Flexibility in schedule, including evenings and weekends for pick-up/drop-off activities.
• Ability to develop positive, effective working relationships with staff, volunteers, participants, community leaders, and other agencies.
• Effective teaching skills, leadership, and high enthusiasm.
• Attention to detail and reporting accuracy for intake paperwork and gift cataloging (up to 400 families).
• Reliable transportation (and possibly a valid driver’s license) if the role involves delivery coordination or site visits.
• Comfort with public-facing/customer service situations, including emotional or high-pressure circumstances.
• Bilingual skills a plus (if serving non-English-speaking populations).

Physical Demands

• Occasionally lift and/or move up to 25 pounds.
• Regularly required to stand, walk, talk, and hear.
• Occasionally required to sit, reach with hands and arms, stoop, kneel, or crouch.