HOA Account Servicing Specialist
About the role
This organization operates as a bank holding company with over $34 billion in assets, serving as the parent company to a relationship-based business bank focused on small, middle market, and venture-backed businesses. It is the largest independent bank headquartered in California, offering a wide range of loan and deposit products through a network of branches, regional offices, and digital platforms. The organization also provides payment processing solutions and serves the Community Association Management industry nationwide via a technology-forward platform. It maintains a commitment to community support through charitable initiatives and partnerships aimed at financial literacy, job training, small business support, and affordable housing.
The HOA Account Servicing Specialist supports the organization’s clients by managing new accounts and general account servicing in compliance with company policies and applicable laws. This role ensures accurate customer information verification, account setup, and maintenance, contributing to the smooth operational service of client accounts and supporting broader business objectives.
Responsibilities
- Verify Customer Information Profile (CIP) and Customer Due Diligence (CDD).
- Review documentation for accuracy and quality.
- Open checking, money market, and certificate of deposit accounts.
- Enter new accounts into the core system and prepare packages for review.
- Supersede signature cards and related documents.
- Perform account closures.
- Communicate with senior servicing specialists, analysts, and team leads to maintain process quality.
- Collaborate with Relationship Managers and Regional Account Executives as needed.
- Process account maintenance activities such as address changes, name updates, and account type changes.
- Review account servicing activities for compliance and consistency.
- Follow established policies and procedures.
- Perform additional duties and projects as assigned