HMIS: Project Manager

About the role

We are looking for a motivated and detail-oriented Project Manager to join our Professional Services team. In this role, you'll help communities address homelessness by supporting the implementation, configuration, and integration of Clarity Human Services — our software platform.

This role sits on a defined PM career track with clear growth toward subject-matter expertise in coordinated entry, data migration, interoperability, and the Customer Portal. We're looking for someone who is ready to grow, whether you're earlier in your PM journey or bringing existing experience into a new domain.

Responsibilities

• Manage and support projects related to coordinated entry, data migration, the Client Portal, and interoperability — keeping work on track against timelines, budgets, and customer expectations.
• Cook with stakeholders to understand their needs and business processes, translating them into functional solutions within Clarity Human Services.
• Identify and flag risks early, escalating challenges proactively and proposing solutions before they become problems.
• Facilitate and attend meetings with customer and community stakeholders, maintaining strong relationships and providing clear project updates.
• Create clear documentation, including workflow summaries, SOWs, work plans, configuration logs, and training materials.
• Develop and deliver presentations, including software demonstrations, for both remote and in-person audiences — including non-technical stakeholders.
• Collaborate across departments to coordinate resources and ensure project needs are met.
• Stay current on industry trends in homeless response systems and technology, bringing relevant insights back to the team.

Requirements

You'll know you're succeeding when:

• You're running your own stakeholder meetings with confidence, keeping conversations focused and productive.
• Your project documentation — work plans, configuration logs, meeting summaries — is clear enough that a teammate could pick up where you left off without asking questions.
• You're flagging risks before they become problems, not after.
• Custodians feel informed and supported throughout their projects, even when things get complicated.
• You're starting to develop a point of view on coordinated entry, data migration, or interoperability — and contributing that perspective in team conversations.
• You've moved from learning the tools to helping shape how we use them.

Qualifications

• Project Management Fundamentals: Foundational experience tracking project tasks, progress, deliverables, and coordinating stakeholder communication.
• Cross-Team Coordination: Ability to work across departments, align resources, and assign tasks effectively to keep projects moving.
• Organization: Excellent organizational skills with the ability to manage multiple projects simultaneously and shift priorities as needs evolve.
• Communication: Strong written and verbal communication skills, experience facilitating meetings, and the ability to explain technical concepts clearly to non-technical audiences.
• Analytical Comfort: Working familiarity with data and analytics tools at a foundational level, with a genuine willingness to grow those skills.
• Technology Enthusiasm: Genuine interest in learning new software, systems, and workflows — you see tools as enablers, not obstacles.
• Adaptability: You can create structure in ambiguous situations, stay calm when plans change, and know when to ask for help versus when to move forward.

Skills

• Familiarity with or experience using Clarity Human Services or HMIS.
• Background in system administration, the homeless services Continuum of Care, human services systems, or coordinated entry.
• Exposure to API integrations, system-to-system data flows, or data migration concepts (even conceptually).
• Experience presenting to or training non-technical audiences.
• Familiarity with CRM or case management software beyond HMIS.

Benefits

Our benefits are designed to support you in all aspects of your health and well-being — social, physical, emotional, and financial. Exceptional culture and mission-driven work

• Comprehensive healthcare (100% employer-paid for employees)
• 12 weeks paid parental leave
• R&R Week (paid week off at year-end)
• Three weeks paid vacation + two volunteer days per year
• 401K retirement plan (4% match)
• Flexible work hours and remote-first culture
• Career growth plans for each role

Pay

This role has an annual targeted total compensation range of $49,000–$106,000, including variable compensation (bonus) eligibility. This range reflects the targeted compensation at this level, with senior-level roles carrying a separate, higher band. Most candidates join at the lower to mid range, leaving room to grow as expertise develops. We negotiate final compensation with you based on your experience, skills, and qualifications.

Schedule

This is a fully remote, full-time position. To ensure a productive and secure work environment, the following setup is required before your first day:

• Workspace: A private, quiet, and dedicated space free from distractions and background noise
• Internet: A high-speed, reliable wired connection (Cable, DSL, or Fiber Optic) meeting minimum standards: 50 Mbps download / 20 Mbps upload / 50 ms latency or less (you can run a speed test here)

Equal opportunity

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.