HIV Medical Case Manager (Hybrid)

About the role

Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Lending Hands for Life team! The LHL Medical Case Manager works with providers, LHL team members, and other staff at Erie to coordinate the delivery of services to clients, assist with access to care, and facilitate the appropriate use of services. Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Responsibilities

• Manage a caseload of higher-need, high-complexity HIV+ clients in accordance with agency policies and procedures.
• Provide medical case management services including coordination of medical services, service advocacy, resource finding referral, and benefits enrollment and assistance to HIV+ clients, their families and those at risk of infection.
• Link clients' health care, psychosocial needs, and other services.
• Coordinate and follow-up on medical treatments. Ensure timely, coordinated access to medically appropriate levels of health and support services.
• Refer and link clients to appropriate services within the system of care that promote positive health outcomes, treatment adherence, and greater self-sufficiency. Monitor the client's follow-through with these services.
• Provide access to Emergency Financial Assistance (EFA), (e.g., food vouchers, utility payment assistance, and transportation vouchers) as needed to promote and maintain positive health outcomes.

Schedule

The work schedule for this role is aligned with Erie's hours of operations.

Qualifications

Skills and Knowledge:

• Verbal and written communication skills.
• Intermediate proficiency in Microsoft Office preferred.
• Bilingual fluency (English/Spanish) strongly preferred.
• CPR Certification Required.

Experience:

• 2 years of experience in community health or with a similar patient population preferred.
• Familiarity with issues affecting individuals living with HIV.

Education:

• Bachelor's degree in Social Work (BSW) or in related human service, social science, or health education field from an accredited college or university, with licensure in mental health counseling OR
• Associate's degree in a related human service, social science, or health education field from an accredited college or university, plus 4 years of case management or related experience required.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance
• Flexible Spending (FSA) for Health Care or Childcare
• 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee's biweekly salary
• Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays
• Competitive salary, annual merit increases, plus room for growth and career advancement

The Erie Advantage Pledge

Erie makes a pledge that all current and future employees can feel confident that: Our mission, vision, and values unite us. Our voices matter. We do things well. Our inclusive culture promotes balance and belonging. We find our career sweet spot at Erie.