HIV Customer Representative - Sacramento

About the role

The HIV Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's customer centric business model. This position is responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our Company's values and standards as governed by our policies and ensuring that our Company is viewed as demonstrating better health outcomes to healthcare professionals and their patients.

Responsibilities

• Communicates product information in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs.
• Engages in informed discussions about products with HCP customers – knowing when/how to seek and provide additional information.
• Acts as primary point of contact for customer, meets with key customers/personnel to understand practice structure, business model, key influencers (IDS, ADAP, DOC, VAs, DOH)/network structure, customer needs and identifies business opportunities.
• Collaborates with customer team to develop customer strategy – outlining strategy for interactions/ relationship, solutions and potential offerings for customer.
• Shares learnings and best practices from one customer to help other customers meet their needs.
• Demonstrates a focus on better health outcomes (considers the HCP & patient experience).
• Shares learnings and best practices from one customer to help other customers meet their needs.
• Shares learnings and best practices from one customer to help other customers meet their needs.
• Maintains current understanding of practice structure, business model, key influencers/ network structure and makes information available to relevant stakeholders.
• Influences beyond their specific geography or product area.
• Embraces and maximizes new technological capabilities and channels to engage customers.

Qualifications

• Bachelor’s Degree with at least 2 years Sales experience or a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).
• Valid Driver's license.
• Willing to travel within the assigned territory to visit customers in-person and for national sales meetings/conferences.

Preferred Experience And Skills

• Minimum of two (2) years working in one or more of the following areas: account management or sales experience working with Infectious Disease customers, with a preference for HIV product experience and/or launch experience.
• Experience in pharma, biotech or medical device sales.
• Demonstrated experience developing and executing plans for engaging customers and meeting customer needs.
• Demonstrated success in establishing, developing and maintaining relationships.
• Experience with complex payer environments, recognizing the role each stakeholder plays in the ability to access the product portfolio, especially pharmacy stakeholders.
• Current disease state customers acknowledge individual as a trusted and reliable representative.
• Experience interacting with scientific thought leaders and developing advocates across an adoption continuum.
• Demonstrated ability to develop customer relationships in a challenging-to-access or “no sampling” environment.
• Leadership, planning and organization, self-motivation and initiative, ability to learn, understand and convey complex information.
• Understanding of the value and importance of approaching job responsibilities with ethics and integrity and working in a highly compliant environment.