Hiring Event 16th to 20th July Mobile Retail Sales Associate SAN JOSE | 5353 Almaden Expy

About the role

We are hosting a hiring event for all applicants on 16-20th July 2026 and would love for you to attend. The event is scheduled from 1:00 PM - 3:00 PM at Arch Telecom, located at 5353 Almaden Expressway Ste M-30, San Jose, CA 95118.

Responsibilities

• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
• Sell personalized solutions beyond the bare-bones device and service plan, including unique accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
• Approach service and sales needs with patience, honesty, and empathy.
• Demonstrate how our ever-expanding coverage stacks up in the customer's neighborhood, why plans and services will let them live unlimited, feel the love, stay connected, and go further, and how we redefine wireless.
• Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
• Build relationships with and partner with employees across channels, including business and customer service to collectively own the customer experience and resolve issues.
• Identify and handoff small business leads and develop strong peer relationships.

Requirements

• Be at least 18 years of age.
• Have a high school diploma or GED.
• Able to stand for long periods of time.
• Able to lift objects weighing up to 25 lbs.
• Have reliable transportation.
• Full Time (40 hours) or Part Time (20+ hours) availability.

Qualifications

• A strong desire to learn and master the skills required of our customer advocates and build meaningful connections with our customers.
• A competitive drive and the confidence to succeed in a fast-paced sales environment.
• A willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• An effective balance between customer experience and performance goals.

Skills

• Customer service and sales experience, preferably in a retail environment.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• A culture of care & excellence.
• Discounted T-Mobile Wireless Plan.
• Health benefits for full-time employees.
• Bonuses: Monthly sales incentive programs, contests, rewards, and more.

Pay

Competitive hourly pay.

Schedule

Full Time (40 hours) or Part Time (20+ hours) availability.