HIM Protected Health Info Specialist, Remote, Health Information Management, FT,08A-4:30P

About the Organization

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For. In the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Our culture is rooted in purpose, and every team member plays a part in making a positive impact.

About the Role

Serves as a primary source of support for the Health System with 8 Acute Care Hospitals, All Baptist Outpatient Services (over 50 locations), and all ambulatory surgical centers. Responds to requests from former patients, physicians, hospital staff, and other requestors for health information while preserving the confidentiality of patient's protected health information. Performs quality assessment reviews on release of health information for proper, complete, and accurate disclosure by meticulously checking for all required components of requests received.

Answers phone calls and provides information adhering to hospital Disclosure of Medical Record Information policy and State and Federal law and HIPAA and Information Blocking regulations while providing exemplary customer service. Works as a team to meet Release of protected health information and department goals.

Responsibilities

• Respond to requests for health information from former patients, physicians, hospital staff, and other requestors while maintaining confidentiality.
• Perform quality assessment reviews on the release of health information to ensure proper, complete, and accurate disclosure.
• Answer phone calls and provide information in compliance with hospital policies, state and federal laws, HIPAA, and Information Blocking regulations.
• Provide exemplary customer service in a high-volume, customer-oriented setting.
• Travel to different sites for depositions or court hearings as required.

Requirements

• 3 years of experience in release of records and/or acute care setting for a large healthcare organization.
• High School diploma, GED, or equivalent; Associate’s degree in health information management preferred.
• Record Health Information Technician (RHIT), Registered Health Information Administrator (RHIA), or Health Services Administration certificates preferred.
• Knowledge of medical terminology, clinical chart format, and computer skills.
• Ability to work in a highly-focused customer service environment with high-volume telephone experience.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
• Proficiency in MS Office (Word, Excel, and Outlook).
• Ability to work under pressure, meet deadlines, and maintain a positive attitude.
• Strong multitasking skills and ability to work independently.
• Exceptional organizational skills and attention to detail.

Benefits

• Career growth and development opportunities with clear pathways and ongoing support.
• Comprehensive health and wellness resources.
• Wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs.
• Tuition reimbursement to support continued learning and advancement.

Pay

Estimated pay range for this position is $17.27 - $21.93 per hour depending on experience.