Hilton Baton Rouge - Front Desk Agent

About the role

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: Bring the warm vibes and top-tier service that make guests feel right at home. Handle quick questions and big requests with ease.
• Communication Champ: Clearly, confidently, and with a smile, you get the message across whether chatting with guests or coordinating with the team.
• Quick-Thinking Problem Solver: Think fast, act smart, and turn potential hiccups into happy endings when challenges pop up.
• Multitasking Marvel: Juggle reservations, check-ins, check-outs, and financial details with ease, keeping everything organized and running smoothly.

Education & Experience

• High school diploma or equivalent
• Experience in a hotel or related field preferred
• Familiarity with hotel management software and Microsoft Office suite

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Hilton Baton Rouge offers a welcoming workplace in downtown Baton Rouge, located along the Mississippi River and close to the Louisiana Old State Capitol and USS KIDD Veterans Museum. Team members support amenities such as free Wi-Fi, a fitness center, and an outdoor pool with views of the river and city skyline. The hotel features on-site dining at Kingfish Grill, serving steaks, seafood, and daily breakfast, along with a lobby lounge offering cocktails and small plates. It’s a polished, full-service environment ideal for staff who enjoy providing attentive hospitality in a historic downtown setting.